Overview
On Site
USD 136,000.00 - 150,000.00 per year
Full Time
Skills
Business Systems
IT Operations
Customer Experience
Business Strategy
System Integration
Scalability
User Experience
Collaboration
Strategic Planning
Performance Metrics
Management
Change Management
Training
Continuous Improvement
Workflow Optimization
Reporting
KPI
Budget
Return On Investment
Presentations
Leadership
Project Management
Cloud Computing
Workflow
Waterfall
Program Management
Customer Relationship Management (CRM)
Salesforce.com
JIRA
PMP
ITIL
Agile
Scrum
Managed Services
ServiceNow
IT Service Management
SPM
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
Senior Program Manager - Permanent - Raleigh, NC - $136,000 - $150,000.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Visa sponsorship not available.
Our client is seeking a Senior Program Manager in Raleigh, NC.
Role Description
Seeking a Senior Program Manager for Enterprise Platforms to lead strategic, high-visibility initiatives that optimize and integrate organization's business systems. This role requires a strong, enterprise-minded program leader who can oversee multiple complex initiatives across IT, operations, and customer experience while ensuring platform alignment and business value.
The ideal candidate brings experience managing large-scale enterprise programs, leading cross-functional teams, and driving transformation across systems such as ServiceNow, Salesforce, and Jira. This is a Raleigh-based role that will partner closely with business and technology stakeholders across the organization.
Program Leadership: Own the delivery of multiple concurrent enterprise platform initiatives, ensuring alignment with business strategy and measurable outcomes.
Enterprise Systems Integration: Oversee cross-platform initiatives that improve scalability, efficiency, and user experience across Salesforce, ServiceNow, Jira, and related systems.
Cross-Functional Collaboration: Partner with IT, engineering, operations, and customer success teams to translate business requirements into executable programs.
Strategic Planning and Governance: Establish program frameworks, timelines, budgets, and performance metrics, managing dependencies across business units.
Change Management: Lead communications, adoption, and training efforts to ensure seamless transitions during platform rollouts and upgrades.
Continuous Improvement: Identify process inefficiencies and lead automation or workflow optimization efforts that enhance enterprise performance.
Metrics and Reporting: Track KPIs, budget adherence, and ROI for enterprise initiatives, presenting results and recommendations to senior leadership.
Skills & Requirements
Bachelor's degree in a related field and six or more years of program or project management experience in enterprise IT, cloud, or systems environments. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
Proven ability to lead complex, multi-stakeholder initiatives from strategy through execution.
Strong understanding of enterprise platforms and integration principles, including CRM, ITSM, automation, and workflow.
Expertise in Agile and Waterfall methodologies and program-level governance.
Must come from enterprise shop (large reputable shop that deals with hundreds of external customers)
Must have 10 years professional experience as a Project Manager, and in the past 6 years evolved into program management
Must have managed major CRM programs (this is a ServiceNow project which is highly desirable to have)
Experience with ServiceNow, Salesforce, Jira, or other major enterprise systems.
Certifications such as PMP, ITIL, or Agile/Scrum Master.
Hands-on experience leading platform transformation programs or integrations in managed services or enterprise technology settings.
ServiceNow certifications (CSA, ITSM, CSM, or SPM Implementer) a plus.
Benefits/Other Compensation:
Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Visa sponsorship not available.
Our client is seeking a Senior Program Manager in Raleigh, NC.
Role Description
Seeking a Senior Program Manager for Enterprise Platforms to lead strategic, high-visibility initiatives that optimize and integrate organization's business systems. This role requires a strong, enterprise-minded program leader who can oversee multiple complex initiatives across IT, operations, and customer experience while ensuring platform alignment and business value.
The ideal candidate brings experience managing large-scale enterprise programs, leading cross-functional teams, and driving transformation across systems such as ServiceNow, Salesforce, and Jira. This is a Raleigh-based role that will partner closely with business and technology stakeholders across the organization.
Program Leadership: Own the delivery of multiple concurrent enterprise platform initiatives, ensuring alignment with business strategy and measurable outcomes.
Enterprise Systems Integration: Oversee cross-platform initiatives that improve scalability, efficiency, and user experience across Salesforce, ServiceNow, Jira, and related systems.
Cross-Functional Collaboration: Partner with IT, engineering, operations, and customer success teams to translate business requirements into executable programs.
Strategic Planning and Governance: Establish program frameworks, timelines, budgets, and performance metrics, managing dependencies across business units.
Change Management: Lead communications, adoption, and training efforts to ensure seamless transitions during platform rollouts and upgrades.
Continuous Improvement: Identify process inefficiencies and lead automation or workflow optimization efforts that enhance enterprise performance.
Metrics and Reporting: Track KPIs, budget adherence, and ROI for enterprise initiatives, presenting results and recommendations to senior leadership.
Skills & Requirements
Bachelor's degree in a related field and six or more years of program or project management experience in enterprise IT, cloud, or systems environments. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
Proven ability to lead complex, multi-stakeholder initiatives from strategy through execution.
Strong understanding of enterprise platforms and integration principles, including CRM, ITSM, automation, and workflow.
Expertise in Agile and Waterfall methodologies and program-level governance.
Must come from enterprise shop (large reputable shop that deals with hundreds of external customers)
Must have 10 years professional experience as a Project Manager, and in the past 6 years evolved into program management
Must have managed major CRM programs (this is a ServiceNow project which is highly desirable to have)
Experience with ServiceNow, Salesforce, Jira, or other major enterprise systems.
Certifications such as PMP, ITIL, or Agile/Scrum Master.
Hands-on experience leading platform transformation programs or integrations in managed services or enterprise technology settings.
ServiceNow certifications (CSA, ITSM, CSM, or SPM Implementer) a plus.
Benefits/Other Compensation:
Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.