Overview
On Site
USD 22.00 - 24.00 per hour
Contract - W2
Skills
Customer Support
Computer Hardware
Database
Technical Support
Tier 1
Tier 2
Hardware Support
Business Process
Root Cause Analysis
Documentation
Microsoft Excel
Microsoft Outlook
Communication
Training
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
IT Customer Support Analyst - Contract - Orlando, FL - $22.00 - $24.00 /hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking an IT Customer Support Analyst in Orlando, FL.
Role Description
Responsible for Tier 1 and 2 software and hardware support.
Provides technical advice, guidance and informal
training to customers using hardware and software programs.
Troubleshoots and restores routine technical
service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using
established processes and procedures.
Performs root cause analysis and develops checklists for typical problems.
Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
Works in a team setting, sharing information
and assisting others with calls.
Skills & Requirements
4+ years of Technical Support experience providing Tier 1 and Tier 2 software and hardware support in complex, enterprise environments
Must possess very strong troubleshooting experience using established business processes and procedures
Must possess prior experience performing root cause analysis and developing checklists / documentation for common problems to prevent future occurrences
Must possess strong experience and proficiency w/ File Transfer Appliances
Must possess strong experience and proficiency w/ Excel, Outlook and Teams
Must possess great communication and be a team player to provide technical advice, guidance, and informal training to customers
Preferred Skills / Requirements
Bachelor's degree in related discipline highly preferred
Prior experience w/ Avigilon highly preferred
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking an IT Customer Support Analyst in Orlando, FL.
Role Description
Responsible for Tier 1 and 2 software and hardware support.
Provides technical advice, guidance and informal
training to customers using hardware and software programs.
Troubleshoots and restores routine technical
service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using
established processes and procedures.
Performs root cause analysis and develops checklists for typical problems.
Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
Works in a team setting, sharing information
and assisting others with calls.
Skills & Requirements
4+ years of Technical Support experience providing Tier 1 and Tier 2 software and hardware support in complex, enterprise environments
Must possess very strong troubleshooting experience using established business processes and procedures
Must possess prior experience performing root cause analysis and developing checklists / documentation for common problems to prevent future occurrences
Must possess strong experience and proficiency w/ File Transfer Appliances
Must possess strong experience and proficiency w/ Excel, Outlook and Teams
Must possess great communication and be a team player to provide technical advice, guidance, and informal training to customers
Preferred Skills / Requirements
Bachelor's degree in related discipline highly preferred
Prior experience w/ Avigilon highly preferred
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.