Job Summary
Information Technology Architects design and oversee the architecture of Information Technology systems to ensure alignment with business goals and technological standards. They define system structures, integration points, and technology frameworks to support scalability, security, and efficiency.
- Deep CMDB expertise (proven experience with designing, implementing, and maintaining a large-scale ServiceNow CMDB (100k+ CIs, multiple data sources, ongoing reconciliation)
- Advanced discovery knowledge (hands on experience with ServiceNow Discovery and Service Mapping)
- Reconciliation & normalization mastery (strong experience configuring identification and reconciliation (IRE) rules and data normalization rules to insure data integrity.
- Integration architecture (Ability to architect and implement integrations between CMDB and external systems, such as SCCM, cloud providers, vendor feeds)
Job Summary
The IT Architect is responsible for the design, implementation, and ongoing management of the Configuration Management Database (CMDB) within ServiceNow. This role ensures the CMDB accurately represents the organization's IT infrastructure and enables reliable, data-driven decisions that enhance IT service delivery. The IT Architect collaborates with stakeholders across IT to maintain the integrity, automation, and usability of CMDB data and to support ITSM and ITOM processes.
Responsibilities
Job Duty 1 -
Design, develop, and implement Information Technology system architectures, frameworks, and solutions to meet business requirements.
Job Duty 2 -
Define system design principles, standards, and best practices to guide system development and deployment.
Job Duty 3 -
Evaluate system technologies, tools, and platforms to recommend optimal system designs and implementations.
Job Duty 4 -
Conduct system assessments, architecture reviews, and performance tuning to optimize system performance.
Job Duty 5 -
Lead system design workshops, technical discussions, and architectural decisions with development teams.
Job Duty 6 -
Establish system governance, compliance, and security measures to ensure system integrity and quality.
Job Duty 7 -
Mentor, coach, and train system developers, engineers, and architects on system architecture principles.
Job Duty 8 -
Stay informed about system architecture trends, emerging technologies, and industry standards.
Job Duty 9 -
Collaborate with stakeholders, project managers, and Information Technology teams to align system architecture with business objectives.
Job Duty 10 -
Perform other job-related duties as assigned.
Required Qualifications
Educational Requirements
Bachelor's Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education).
Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements.
Required Experience
Six or more years of relevant experience.
Preferred Qualifications
Additional Preferred Qualifications
Certified Information Systems Security Professional (CISSP); Global Information Assurance Certification (GIAC)
Preferred Educational Qualifications
Master's Degree
Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist CMDB or ITSM
ITIL Foundation v3 or v4
Preferred Experience
Implementing or optimizing ServiceNow Discovery or Service Mapping
Managing large-scale CMDBs with thousands of configuration items
Working in higher education, public sector, or complex enterprise environments
Proposed Salary
Salary based on experience: 122,500
Knowledge, Skills, & Abilities
ABILITIES
Strong ability to manage and maintain effective working relationships with diverse population, ability to perform and effectively make important decisions under pressure Demonstrated ability to assess environments, conduct gap analysis, recommend improvements, develop and implement best practices, processes and methodologies
KNOWLEDGE
Knowledge of work flow process documentation and analysis
SKILLS
Strong technical skills, including experience with ServiceNow CMDB and ITIL. Excellent project management skills, with the ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal and communication skills, with the ability to work effectively with stakeholders at all levels of the organization. Excellent problem-solving and analytical skills, with a focus on delivering solutions to complex problems. Experience in data analysis and process design. Experience in a higher education environment is a plus
Knowledge, Skills, & Abilities
Knowledge:
Strong understanding of the ServiceNow platform, especially the CMDB module
Familiarity with ITIL framework and ITSM processes
Knowledge of automated discovery tools and integration techniques
Skills:
CMDB design and optimization
Data normalization and quality assurance techniques
Effective communication, training, and stakeholder engagement
Technical documentation and system architecture planning
Abilities:
Analyze and resolve complex technical issues independently
Manage data across distributed systems and integrations
Work collaboratively across teams and departments
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