Career Development Resources
Email/Office 365 Administrator
- Sompo International,
- New York, NY 10001
- 2 weeks ago
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Job Description
We are seeking an Email/Office 365 Administrator to join the DC Engineering. This individual will manage end to end Sompo International email systems (Office 365/Exchange) including delivery to Outlook, OWA and mobile devices. The individual will also provide technical leadership, hands-on implementation, on-going day to day support across our email systems and vendor management. This role will also be responsible for developing, maintaining, supporting, and optimizing key functional areas; particularly Office 365/Exchange server operations and monitoring.
Responsibilities
- Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
- Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
- Create knowledge base articles and generate usage reports for upper management.
- Strong experience with Office 365 and Exchange Online.
- Must be able to act as 3rd tier support for messaging related escalated issues.
- Strong experience in Microsoft Exchange 2016 or later and Office 365.
- Experience in supporting a hybrid environment with Office 365 - Exchange Online and integration with on premise Exchange environment.
- Experience in Microsoft Windows, including Active Directory, and Azure AD. Microsoft certifications preferred.
- Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
- Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
- Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
- Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
- Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
- Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.
Qualifications, Skills and Experience
- 7+ years of equivalent work experience
- 5+ years of Office 365/Exchange support experience and operational excellence
- Bachelor’s Degree in Computer Science or related field preferred
- Excellent technical skills including, however, not limited to, Exchange 2010-2013, Office 365, Active Directory and Azure Active Directory
- Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes
- Preferred Technical Certifications (Microsoft Office 365)
- Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.
- Hands-on experience in troubleshooting and problem management
- Customer focused with an attention to detail
- Seeks to expand knowledge and experience and is committed to continuous learning
- Availability to work evenings and weekends as required to support maintenance and project activities
Salary Range: $90,000– $130,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience
At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
- Pharmacy benefits with mail order options.
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits.
- Health Care & Dependent Care Flexible Spending Accounts.
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
Sompo International is an equal opportunity employer committed to a diverse workforce. M/F/D/V
Company Information
At Sompo International, a shared commitment to integrity, collaboration, agility, accountability and development defines our culture.
By bringing together unique backgrounds, innovative ideas, creativity and methodologies, our teams of experienced professionals leverage each others’ talents and strengths to achieve success. We value the breadth and depth of experience that our seasoned professionals bring to the table, and offer opportunities for personal development and professional growth at every level.
We put people first. With a laser focus on collaborative and productive relationships with each other and our clients, brokers and partners, we value the contributions of every person.
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