Position Title: MSP Field Service Engineer Tier 1
The MSP Field Service Engineer Tier 1 is the first line technical support out on the field, providing world class support to our clients. With a passion for genuinely helping and delighting our customers, the field service engineer will use exceptional technical and customer care to solve technical issues that enable our clients to operate their business and succeed. The success of our service delivery is centered around the field service team and how well it integrates with the other departments in the organization. It is important that our Managed Services Field Team embodies our company core values: Respect, Teamwork, Client First Mentality and Self Improvement.
The MSP Field Service Engineer Tier 1 will report to the MSP Field Service Team Lead
Role & Responsibilities