Technical Account Manager

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TYLER TECHNOLOGIES INC
Manager, Consult, IT, SQL, Management, Recruiter
Full Time

Job Description

The Technical Account Manager (TAM) owns the technical relationship between clients and the business across multiple Tyler products. TAMs are responsible for coordinating the installation and integration of technical services for their clients as well as identifying and resolving potential areas of concern before they arise throughout the client's business relationship with Tyler. TAMs maintain close communication with their clients and facilitate communication with internal business units on behalf of their clients when necessary. As the owner of the technical relationship, TAMs may make recommendations based on the client's current and future technology needs.

Location

Plano, Texas | Remote

Responsibilities

  • Responsible for leading work with internal staff and external customers on resolving infrastructure issues to ensure optimal system performance.
  • Formulates guidance and training of policies, procedures, and standards relating to technical requirements for customers.
  • Consult, plan, and develop recommendations specific to a client's infrastructure including long-term requirements, maintenance guidelines, and protecting the implementation of infrastructure
  • Proposes and implements enhancements that will improve the performance and reliability of client infrastructure through development, support, and client-specific implementations.
  • Monitor and analyze performance of complex system components and make recommendations.
  • Proactively solve conflicts and address issues that could occur between the business and customer IT.
  • Develop system specifications, technical documentation, requirements, KB Articles.
  • Prioritize workload and resolution for customers assigned to meet service level agreements.
  • Analyze complex customer issues, escalating to other departments as identified.
  • Participates in identifying and recommending complex technology solutions for clients.
  • Work closely with account management, support, development and conversion teams on issue resolution and process improvement.
  • Work on complex projects either independently or as part of a team.
  • Tracks and recognizes knowledge opportunities; recommends and perform additional training as needed.
  • Provides training and mentors other Technical Account Managers as needed.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.


Qualifications

  • BS/BA degree in related field or 5 years equivalent experience is required.
  • Advanced knowledge of MS servers, virtualization, data storage, networking.
  • Strong knowledge of SQL and software development concepts.
  • Excellent analytical, communication and customer service skills required.
  • Ability to multi-task, works as part of a team, and develops and train staff.
  • Previous experience working in a technical account management/relationship position
  • PMP and/or Technical Account Management certification is a plus


State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $61,646 - $125,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online

Requisition Number:2021-689
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.


Company Information

At Tyler, we empower the people who serve the public by providing local governments and school districts with innovative, fully integrated software and services. In fact, we devote all our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive to the needs of their constituents. Our comprehensive software solutions span the full range of mission-critical services that government entities address every day.
Dice Id : 10180326
Position Id : 2021-689
Originally Posted : 8 months ago

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