Workforce Specialist

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Matlen Silver
PowerBI, SQL
Contract W2, Contract
Competitive

Job Description

Must Haves/Supplier Call Notes:

Workforce Specialist

2 year contract



Skills / experience that are a Plus
nice to have , but not necessarily required:


  • Technical or development-related experience with SQL queries or PowerBI
  • Agile and waterfall project methodologies
  • Handling confidential/sensitive company information such as HIPAA or financial data
  • Identifying trending areas of opportunity in process, training gaps, and compliance issues
  • Training and onboarding new employees in a complex work environment
  • Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.
Absolute Must Haves:

(Manager won t budge on these skills / experience)


  • 2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services
  • Windows platform and Microsoft Excel.
  • Remote collaboration tools such as Microsoft Teams, Slack etc.
  • Investigating scope creep to uncover root cause.


MAX Bill Rate

$31.44

MAX Pay Rate:

$24

Preferred Location(s):
(Immediate Onsite?)


Oregon





Can someone sit 100% REMOTE?

Yes support PST hours

Job Description:

Position Summary:

The Workforce Specialist is directly responsible for real-time queue monitoring and intraday analysis of all contact center activity.



Job Responsibilities:

-Speak to the timeline of all projects currently within the department and monitor and manage multiple project timelines simultaneously.

-Identify scope creep and escalate to appropriate level of management and keep stakeholders up to date on project status and potential issues.

-Report daily status on the tasks assigned and identify bottlenecks in work queues and reassign tasks as necessary.

-Participate in collaborating, establishing, enforcing, and training processes across departments. Adhere to quality standard and best practices for maintaining instructional materials

-Motivate team members and foster team/individual engagement and act as liaison, problem solver, and facilitator.

-Present recommendations for deadlines, resource allocation, level of effort estimates, and staffing targets.

-Assign work that comes into the Design Operations and Noticing departments to its cross-functional teams and attend interdepartmental daily huddles and stand-ups.



Required Qualifications:

-2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services)

1 to 2 years hands-on experience with the following:

-Windows platform and Microsoft Excel.

-Remote collaboration tools such as Microsoft Teams, Slack etc.

-Building relationships in a remote environment.

-Investigating scope creep to uncover root cause.

-Acting as a decision-maker in ambiguous situations under deadlines.

-Tracking complex details to meet simultaneous project deadlines.

-Interacting with key stakeholders, including high-level management.

-Changing planned direction and deliverable schedules and resources effectively.

-Ability to communicate effectively, both verbally and in writing; able to adjust for intended audience.



Desired Qualifications:

Any hands-on experience with the following is not required but would be preferred:

-Agile and waterfall project methodologies,

-Handling confidential/sensitive company information such as HIPAA or financial data

-Identifying trending areas of opportunity in process, training gaps, and compliance issues,

-Training and onboarding new employees in a complex work environment,

-Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.

-Technical or development-related experience with SQL queries or PowerBI


Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535247387
Originally Posted : 12 months ago

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