ACD jobs in Baltimore, MD

Baltimore, Maryland

•

Today

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fl

Full-time

USD 104,650.00 - 189,175.00 per year

Senior Manager, IT Service Operations

Remote

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Today

Senior Manager, IT Service Operations (NYC or DC ONLY) Remote Role Full Time Role Exp Level- 12+Years Req Skills- Senior Manager, IT Service Operations, incident and request management, Support Center, ServiceNow, Jira, team management experience REMOTE BUT MUST BE BASED ON NY OR WASHINGTON, DC AREA. Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize

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Full-time

Depends on Experience

Senior Manager, IT Service Operations (NYC or DC ONLY)

Remote

•

Today

Senior Manager, IT Service Operations (NYC or DC ONLY) Location: Job is fully remote, REMOTE BUT MUST BE BASED ON NY OR WASHINGTON, DC AREA. Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This role will lead efforts to improve incident and request management, elevate service quality, monitor ticket aging,

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Contract

Depends on Experience

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Remote

•

Today

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,

Full-time

USD 69,440.00 per year

AWS Connect Developer and Tester

Hybrid in Baltimore, Maryland

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Today

Solid AWS Cloud and AWS Connect Developer experience Position Description: ?Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upg

Contract

AWS Connect Developer and Tester

Woodlawn, Maryland

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Today

Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upgrades Facilitate requirements gathering, review and docum

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Full-time, Third Party, Contract

Genesys CX Developer

Remote

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23d ago

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi

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Contract, Third Party

$100,000 - $120,000

AWS Connect Developer and Tester

Milford Mill, Maryland

•

Today

Please Note:- Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes. Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications. Support and enhance existing p

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Contract

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ACD jobs in Baltimore, MD, USA