ACD Jobs in Colorado

Refine Results
1 - 6 of 6 Jobs

NICE IVR consultant Fort Mill,SC (Charlotte)

CogniSoft Technologies

•

Remote or Fort Mill, South Carolina, USA

Contract, Third Party

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and
Easy Apply
Posted 9 days ago

Genesys Developer

TECH-NET, INC

•

Remote

Contract, Third Party

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
Easy Apply
Posted 22 days ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

•

Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
Easy Apply
Posted 14 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 3 days ago | Updated 6 hours ago

Cybersecurity Penetration Tester - Mid-Level

Cayuse Holdings, LLC

•

Colorado, USA

Full-time

Overview The Cybersecurity Penetration Tester is critical for conducting thorough penetration tests and security analyses on various systems and software to identify potential vulnerabilities, ensuring the cybersecurity integrity for our client and government partners. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Execute independent penetration tests, including data collection, test automation, and
Posted 58 days ago | Updated 10 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste