ACD jobs in Kansas

Remote

•

Yesterday

Senior Manager, IT Service Operations (NYC or DC ONLY) Remote Role Full Time Role Exp Level- 12+Years Req Skills- Senior Manager, IT Service Operations, incident and request management, Support Center, ServiceNow, Jira, team management experience REMOTE BUT MUST BE BASED ON NY OR WASHINGTON, DC AREA. Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize

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Full-time

Depends on Experience

Senior Manager, IT Service Operations (NYC or DC ONLY)

Remote

•

Today

Senior Manager, IT Service Operations (NYC or DC ONLY) Location: Job is fully remote, REMOTE BUT MUST BE BASED ON NY OR WASHINGTON, DC AREA. Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This role will lead efforts to improve incident and request management, elevate service quality, monitor ticket aging,

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Contract

Depends on Experience

F2F Interview || Five9 SME || Lenexa, Kansas (full onsite)

Lenexa, Kansas

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Today

Five9 SME- F2F Interview Lenexa, Kansas (full onsite) 6 months CTH Overview: The Five9 SME (Subject Matter Expert) is a specialized technical leader responsible for the administration, optimization, and support of the Five9 cloud contact center platform, including Intelligent Virtual Agents (IVA), IVR, ACD, and enterprise-level integrations. This role also supports Microsoft Teams Phone systems, enabling seamless communication across platforms. The Five9 SME will play a critical role in system

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Contract, Third Party

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Remote

•

Today

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,

Full-time

USD 69,440.00 per year

Genesys CX Developer

Remote

•

24d ago

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi

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Contract, Third Party

$100,000 - $120,000

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ACD jobs in Kansas, USA