ACD Jobs in Maryland

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IT Helpdesk Support Technician

TEKsystems

•

Remote or Lansing, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its
Posted 2 days ago

AWS Connect Developer

Leidos

•

Baltimore, Maryland, USA

Full-time

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fl
Posted 27 days ago | Updated 8 hours ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
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Posted 27 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 16 days ago | Updated 1 hour ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 27 days ago | Updated 1 hour ago

Genesys CX Developer

Stanley David and Associates

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Remote

Contract, Third Party

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi
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Posted 11 days ago

AWS Connect Developer and Tester

Gov Services Hub

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Baltimore, Maryland, USA

Contract

Solid AWS Cloud and AWS Connect Developer experience Position Description: ?Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upg
Posted 16 days ago | Updated 18 hours ago

AWS Connect Developer and Tester

NetVision Resources Inc.

•

Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upgrades Facilitate requirements gathering, review and docum
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Posted 22 days ago | Updated 10 hours ago

AWS Connect Developer and Tester

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Position Title: AWS Connect Developer and Tester Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations requir
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Posted 23 days ago

AWS Connect Developer and Tester

Omm IT Solutions

•

Milford Mill, Maryland, USA

Contract

Please Note:- Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes. Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications. Support and enhance existing p