ACD Jobs in North Carolina

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NICE IVR consultant Fort Mill,SC (Charlotte)

CogniSoft Technologies

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Remote or Fort Mill, South Carolina, USA

Contract, Third Party

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and
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Posted 8 days ago

NICE CXone IVR consultant immediate need for Onsite at SC/NC for longterm Contract!!!

Nam Info Inc

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Charlotte, North Carolina, USA

Full-time, Contract, Third Party

Dear Partners, Hope you are doing well. Please find the Job description. Kindly share resume along with contact details and expected bill rates on C2C and send it to Role : NICE CXone IVR consultant Location : Fort Mills SC (Charlotte NC) ( 100% Onsite all 5 Days) Duration : Longterm Required Skills: Must Have 8+ years of experience in leading CCaaS platform such as NICE CXONE(ACD, IVR, Studio, WEM, QM). Optional : 3+years of hands-on development background with java/springboot/APIs Option
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Posted 22 days ago | Updated 6 hours ago

Genesys Developer

TECH-NET, INC

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Remote

Contract, Third Party

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 21 days ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
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Posted 13 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 1 day ago | Updated 10 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste