ACD Jobs in South Carolina

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NICE IVR consultant

Amaeyaa Technologies Inc

•

Fort Mill, South Carolina, USA

Third Party, Contract

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Shift timings:11 AM to 8 PM EST
Easy Apply
Posted 8 days ago | Updated 8 days ago

NICE IVR Technical Lead

New York Technology Partners

•

Fort Mill, South Carolina, USA

Contract

Role : NICE IVR Technical Lead Duration : Long Term Contact Location : Fort Mill, SC United States Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Respon
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Posted 9 days ago

NICE Architect/ LEAD

K-Tek Resourcing LLC

•

Fort Mill, South Carolina, USA

Full-time

Hello, My name is Sanket Parate, and I work as a Technical Recruiter for K-Tek Resourcing. We are searching for Professionals below business requirements for one of our clients. Please read through the requirements and connect with us in case it suits your profile. Job Title: NICE Architect/Lead Location: Fort Mill, US Type: Fulltime Location: Fort Mill, US (Onsite at Client Location) Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and
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Posted 1 day ago

NICE IVR Consultant

Apar Technologies

•

Fort Mill, South Carolina, USA

Contract

Title: NICE IVR consultant Location - Fort Mill, SC (Charlotte) Project Duration: 6 months Shift Timings 11m AM to 8 PM EST Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer
Easy Apply
Posted 16 days ago | Updated 6 days ago

Genesys Developer

TECH-NET, INC

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Remote

Contract, Third Party

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 22 days ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
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Posted 15 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 3 days ago | Updated 3 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste