•Remote or South San Francisco, California, USA
Description Primary Responsibilities: 1.Providing IT Support over the phone, through e-mail, chat, in person, or via remote control. 2.Experience with Windows 10/11, Mac OS, Office 365, ServiceNow, BitLocker and McAfee encryption. 3.Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software; ServiceNow 4.Providing support to traditional workstations, mobile devices, printers, and other peripherals, 5.Responsible t