Customer service Jobs in Baltimore, MD

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Help Desk Support Technician

Decisionpoint Corporation

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Baltimore, Maryland, USA

Full-time

Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and r
Posted 60+ days ago | Updated 1 hour ago

FPGA Engineer

Apex Systems

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Aberdeen Proving Ground, Maryland, USA

Full-time

Job#: 2069654 Job Description: FPGA Engineer - R&D Cyber Solutions Location: Aberdeen Proving Ground Clearance Required: Secret (TS/SCI preferred) Employment Type: 6 month contract-to-hire Overview: Are you ready to apply your technical expertise to cutting-edge research and development that directly supports the Army Cyber mission? We're looking for an experienced FPGA Engineer who thrives in a fast-paced, mission-driven environment. This is your opportunity to shape the future of cyber wa
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Posted 60+ days ago | Updated 5 hours ago

Service and Support Analyst Dining Services & Retail Systems

Info Way Solutions

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Remote

Contract

The Service and Support Analyst provides technical and operational support for the Dining Services and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures seamless day-to-day operations, resolves system issues, and collaborates with business stakeholders to enhance user experience and system performance.Key Responsibilities: Provide frontline support for the Symphony POS system used in Dining Ser
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Posted 2 days ago

Senior Technical Business Analyst || Remote

Apetan Consulting

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New Jersey, USA

Part-time, Third Party, Contract

Role - Technical Business Analyst Remote role Duration - 12+ months OVERVIEW/SUMMARY Supports development and implementation of solutions to improve processes for Contact Center agents and tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. Develop a deep understanding of customer and employee personas, workflow, difficulties, and processes to garner
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Posted 60+ days ago | Updated 12 days ago

Remote Lead Java/IAM Engineer

Software Guidance & Assistance

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Remote or Rockville, Maryland, USA

Contract

Software Guidance & Assistance, Inc., (SGA), is searching for an Remote Lead Java/IAM Engineer for a Contract assignment with one of our premier Regulatory clients in Rockville, MD. This position is hybrid (2 days per week onsite) Must be local to DC Metro area. Top Skills Needed: Java Development IAM Sailpoint AWS The IAM Lead Engineer works closely with the access management and security engineering to manage a process of enterprise-wide identities and access controls granted to syst
Posted 25 days ago | Updated 2 hours ago

Network Engineer

Cornerstone Defense

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Annapolis, Maryland, USA

Full-time

Location: Annapolis Junction, Maryland Type: Contract Job #3647 Title: Network Engineer Location: Annapolis Junction, MD Compensation Range: $205 - $225K *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life exp
Posted 36 days ago | Updated 4 hours ago

System Administrator, Senior

Parsons Services Company

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Annapolis, Maryland, USA

Full-time

In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for. Job Description: Parsons is the premier national security and critical infrastructure solutions provi
Posted 44 days ago | Updated 4 hours ago

SAP CRM Integration Analyst (Emarsys + S/4HANA | Azure DevOps)

Activesoft, Inc.

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Remote

Contract

Job Title: SAP CRM Integration Analyst | Emarsys + S/4HANA | Azure DevOpsLocation: Remote Duration: 12+ Months < data-start="472" data-end="499">Project Overview:Join a strategic SAP CRM transformation initiative involving the rollout of SAP Emarsys (Marketing Automation) and SAP Service Cloud v2 (Customer Contact Center), fully integrated with SAP S/4HANA Private Cloud ERP. This is a key role driving the data integration and reporting workstream across customer-facing systems. Responsibilities
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Posted 2 days ago

DICOM/HL7 Implementation Engineer - Order Generation

Strategic Systems Inc

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Remote

Contract

The Implementation Engineer will deliver exceptional customer service, address issues promptly, and develop innovative solutions during the implementation process. This role involves configuring and testing DICOM/HL7 applications, with daily interaction with external customers, Development, QA, Support staff The Implementation engineer will define technical interface specifications and workflows based on the requirements of both customers and vendors, determine solution needs, install and troubl
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Posted 18 days ago | Updated 9 days ago

End-User System Engineer (SE II) (Government)

AT&T Inc.

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Columbia, Maryland, USA

Full-time

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, w
Posted 60+ days ago | Updated 4 hours ago

End User Support Specialist

DMI

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Annapolis, Maryland, USA

Full-time

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at
Posted 32 days ago | Updated 1 hour ago

Service Desk Analyst

Kforce Technology Staffing

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Remote or New York, New York, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 11/2 incidents and requests. You will be the single point of contact for users, ensuring issues are triaged, escalated, and resolved per SLA. Key Responsibilities: * Resolve password, MS Office, Windows issues at Level 1 * Monitor and
Posted 13 days ago | Updated moments ago

Service Desk Analyst

Kforce Technology Staffing

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Remote or New York, New York, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 11/2 incidents and requests. You will be the single point of contact for users, ensuring issues are triaged, escalated, and resolved per SLA. Key Responsibilities: * Resolve password, MS Office, Windows issues at Level 1 * Monitor and
Posted 13 days ago | Updated moments ago

Salesforce Administrator

Smartlink

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Remote

Full-time

Location: Remote (must be willing to work EST hours)About Smartlink Smartlink is dedicated to empowering those who are competitive and aim for the win. The company's core values Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success serves as a guide to our teams and sets the expectations for every member. These values are the cornerstone that brings us together, consistently reminding us of our mission and guiding all our efforts. We are unabashedl
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Posted 54 days ago | Updated 53 days ago

HPC Linux Admin

Apex Systems

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Fort Meade, Maryland, USA

Full-time

Job#: 2066052 Job Description: Apex Systems is seeking a passionate and skilled Linux Systems Administrator to provide system management, daily monitoring and optimization. In this role, you will provide technical leadership and execution, and be supporting HPE's mission-critical customers, providing pre-installation configuration, on-site integration, administration, and customer enablement of HPE's computing solution. TS/SCI with Poly clearance REQUIRED ship is required Location: Onsite Ann
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Posted 60+ days ago | Updated 5 hours ago

Help Desk Tech SWINGS Shift Lead - TS/SC W/ POLY

General Dynamics Information Technology

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Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, Technical Support Certifications: None Experience: 5 + years of related experience ship Required: Yes Job Description: Help Desk Supervisor Transform technology into opportunity as a Help Desk Supervisor with GDIT. A c
Posted 3 days ago | Updated 12 hours ago

Help Desk Tech SWINGS Shift Lead - TS/SC W/ POLY

General Dynamics Information Technology

•

Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, Technical Support Certifications: None Experience: 5 + years of related experience ship Required: Yes Job Description: Help Desk Supervisor Transform technology into opportunity as a Help Desk Supervisor with GDIT. A ca
Posted 3 days ago | Updated 22 hours ago

Senior Insurance Applications Admin

360care

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Remote or Louisville, Kentucky, USA

Full-time

Overview The senior applications administrator is responsible for managing the full lifecycle of insurance application management from coding and processing to policy distribution. This role is also responsible for assisting with personnel training and mentorship, having a strong understanding of insurance regulations, attention to detail, and strong technical skills. Responsibilities Translate complex insurance policy requirements and parameters into system-specific code, ensuring accuracy a
Posted 2 days ago | Updated 4 hours ago

HPC Linux Admin

Apex Systems

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Aberdeen, Maryland, USA

Full-time

Job#: 2069575 Job Description: Job Title: Linux Systems Administrator Location: Aberdeen, Maryland Clearance Required: TS/SCI with Poly - capable of aquiring/maintaining Perk: Direct hire - permanent position with benifits/PTO/holiday Join Our Team! Are you a Linux enthusiast with a knack for solving complex problems? Were looking for a dynamic Linux Systems Administrator to join our team and support mission-critical operations. If youre passionate about technology and ready to make an impa
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Posted 60+ days ago | Updated 5 hours ago

Service Desk Analyst (Weekend/Night Shift)

Kforce Technology Staffing

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Remote or New York, New York, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: In this role, you will provide front-line IT support by managing and resolving Level 1 incidents and service requests. You will serve as the primary point of contact for end users, ensuring timely and effective resolution of technical issues in alignment with service level agreements (SLAs). Key Responsibilities: * Service Desk Analyst will respond to help desk calls and emails within SLA tim
Posted 6 days ago | Updated moments ago