Genesys jobs in New York

Jersey City, New Jersey

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15d ago

A client of Innova Solutions is immediately hiring for a Genesys IVR Developer. Position Type: Contract Duration: 10+ Months Location: Jersey City, NJ / Pennington, NJ- Hybrid (3days Onsite, 2days Remote) Interview schedule- 2 rounds, Video Is required- in person required Primary Skill-Genesys IVR IVR IVR Development Required Qualifications: Strong AI skills with experience in using MS Copilot with data extraction, transformation, reporting and analysis. Strong proficiency in SQL includin

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Contract

Depends on Experience

Senior SBC/Genesys Engineer

New York, New York

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Today

Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This

Full-time

USD 134,100.00 - 163,300.00 per year

Genesys Cloud Architect

Remote or New York, New York

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Salesforce Architect (Genesys)

Remote

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29d ago

Role: Salesforce Technical Architect Duration: 12 Months Mode of Work: Remote Position Overview: We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys Clo

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Full-time

85 - 95

Genesys Cloud Consultant

Remote

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10d ago

Job Role:Genesys Cloud ConsultantRemoteContractProject Overview: Genesys Cloud migration Role Scope / Deliverables: * Gather requirements, design, develop and deploy voice solutions in Genesys Cloud * Document call flows * Integrate Salesforce.com to enable call-to-case and email-to-case functionalities * Build custom APIs for Salesforce integration * Troubleshoot complex issues Key Skills: * 5+ years of Genesys Cloud Architect * 3+ years API integration and custom development * 5+ years of ex

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Full-time

Depends on Experience

Genesys Workforce Management (WFM) Lead

Remote or Pittsburgh, Pennsylvania

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Today

RESPONSIBILITIES: Kforce has a client searchng for a Genesys Workforce Management (WFM) Lead. This role is fully remote, with the first week at the client's office in Pittsburgh, PA. Responsibilities: * Lead the design, configuration, and implementation of Genesys Cloud WFM capabilities, including forecasting, scheduling, adherence, intraday management, and reporting * Define and optimize workforce management processes, operating models, governance, and best practices across contact center opera

Contract

$92 - $93 hourly

Senior Genesys & API Integration Developer - Remote

Remote or Columbus, Ohio

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Today

Genesis10 is currently seeking a Senior Genesys & API Integration Developer - Remote for a contract position with a Regional Financial Institution located in Columbus or Akron, OH. This is a 6+ month contract opportunity. Compensation: $59.00 - $69.00 per hour, W2, based on qualifications Position Overview: The Senior Genesys & API Integration Developer will design, develop, and support Contact Center integrations and Agentic AI capabilities across the client's Genesys ecosystem. This position

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Full-time

USD 59.00 - 69.00 per hour

AI Solutions Architect with Genesys

Remote

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3d ago

Job Description Key Responsibilities: In this role, the primary responsibilities will include (but are not limited to): Responsible for managing project initiatives of strategic importance to the organization. Participate in customer workshops and design digital bot flows using our products using design best practices and awareness of product nuances. Work Independently, and with Genesys technical teams and business partners, to design, develop and maintain routing applications for Digital Virtu

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Contract, Third Party

80 - 90

Genesys Cloud Developer/AWS Connect Developer

Remote

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18d ago

Job Title: Genesys Cloud Developer Location: Remote Job Duration: Long-term Job Description: Develop, configure, and customize Genesys Cloud CX solutions.Support migration to Genesys Cloud, including assessment, configuration, testing, and deployment.Integrate Genesys Cloud with APIs, CRM, and other enterprise systems.Build and maintain IVR, routing, workflows, and contact center integrations.Troubleshoot issues and optimize Genesys Cloud performance.Collaborate with business, product, engineer

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Contract

Depends on Experience

Genesys Cloud Engineer (Remote)

Remote

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2d ago

As a Genesys Cloud Engineer, you will be responsible for gathering requirements, designing, developing, and deploying voice solutions in Genesys Cloud. You will document call flows, integrate Salesforce.com to enable call-to-case and email-to-case functionalities, build custom APIs for Salesforce integration, and troubleshoot complex issues. Responsibilities:Gather requirements, design, develop, and deploy voice solutions in Genesys CloudDocument call flowsIntegrate Salesforce.com to enable call

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Contract

Depends on Experience

Genesys Conversational AI Architect

Remote

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4d ago

Title: Genesys Conversational AI Architect Location: Remote Duration: 12 Months Top Skills Required: Conversational AI & Agentic AIGenesys Cloud & CCaaSDigital & Voice Bot DevelopmentIVR, Routing & API IntegrationSolution Architecture & Technical ConsultingTesting, Troubleshooting & Delivery

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Contract

70 - 75

Salesforce Technical Architect (Genesys Cloud) - Ex Genesys

Remote

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17d ago

Pre-Screening Questions Q1: Do you have hands-on experience architecting, designing, and implementing telephony integrations between Salesforce using Open CTI and Genesys Cloud CX or Genesys Engage? Please describe the integration and your specific responsibilities. Q2: Have you configured or architected Salesforce Omni-Channel routing in conjunction with Genesys? Do you have experience synchronizing agent availability/presence between Salesforce Service Cloud and Genesys? Q3: Have you designed

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Contract

Depends on Experience

Senior Software Engineer

Jersey City, New Jersey

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Today

Job#: 3052340 Job Description: Senior Software Engineer Location: Jersey City & Pennington, New Jersey (Hybrid) Employment Type: Contract Contract Duration: 10 Months Role Overview As a Software Engineer, you will work with a team delivering next-generation customer self-service solutions using Genesys technologies. This role involves leveraging tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The position requires signific

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Full-time

$70 - $73 per hour

Sr. IT Agile Project Manager - ServiceNow

Remote or Illinois

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8d ago

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to

Full-time

USD 120,800.00 - 212,400.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or New York, New York

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Today

About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end while building across React/TypeScript front ends, Scala and Python services, and cloud infrastructure. The team is lean and senior, ownership is broad, and the path from your code

Full-time

USD 200,000.00 - 250,000.00 per year

Salesforce Technical Architect

Remote

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29d ago

Role: Salesforce Technical Architect Duration: 12 Months Mode of Work: Fully Remote Position Overview: We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys

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Contract

Depends on Experience

Field CTO - Customer Engagement Solutions, Google Cloud

New York, New York

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Today

Who We Are We are the Accenture Google Business Group (AGBG) Mid-Market team-a specialized group of engineers, architects, and builders delivering tailored Google Cloud solutions for mid-market, high-growth, and fast-paced enterprises. We partner with dynamic organizations to connect them with the right combination of Accenture solutions and Google Cloud products to accelerate business transformation and solve real-world problems, quickly. We are expanding our team to meet the unique, rapid exe

Full-time

USD 94,400.00 per year

Conversational AI Architect / Lead Kore.ai

Remote

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Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Contract, Third Party

70 - 74

Conversational AI Architect / Lead (Kore.ai) / Kore.ai Solution Architect / Technical Lead

Remote

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2d ago

Design and build enterprise Conversational AI solutions using Kore.ai.Design and implement Voice Bot solutions using Kore.ai.Design and implement Search AI solutions using Kore.ai.Lead client discovery and requirements workshops.Create Functional Design Documents (FDDs).Create Technical Design Documents (TDDs).Configure advanced workflows on Kore.ai XO 10/11 and Artemis.Design dialogue flows and conversation journeys.Develop and configure intent models on Kore.ai.Implement prompt engineering and

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Third Party, Contract

Depends on Experience

Telephony Cloud Engineer 6525375

Remote or Redmond, Washington

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Today

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for

Full-time

USD 50.00 - 77.00 per hour

Genesys jobs in New York, NY, USA