Information Systems Service Desk Analyst Jobs in Naperville, IL

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IT Service Desk Analyst

NTT DATA

•

Lemont, Illinois, USA

Full-time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a [[Service Desk Analyst]] to join our team in [[Lemont]], [[IL]], [[USA]]. Job Responsibilities Include Service Desk Analyst's primary responsibility is to provide end-user Incident & Service Request support via phone, email, chat, and walk up. Support will requi
Posted 4 days ago | Updated 9 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 17 days ago | Updated 6 hours ago

VP of Cybersecurity

Judge Group, Inc.

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Chicago, Illinois, USA

Full-time

Location: Chicago, IL Description: This role is a direct hire opportunity and hybrid to downtown Chicago. No sponsorship at this time. Responsibilities: - Managing the Microsoft Defender XDR platform deployed at the Firm including Sentinel, Defender for Endpoint, Defender for Cloud Applications, Defender for Office and Defender for Cloud - Performing incident response on security events - Performing threat hunting activities and creating new detections and protections based on the results
Posted 18 hours ago | Updated 6 hours ago

Lead Customer Service Engineer

SAIC

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Remote or

Full-time

Job ID: 2403567 Location: REMOTE WORK, TX, US Date Posted: 2024-04-17 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: No Description SAIC opening for a Lead Customer Service Engineer will be required to respond to end-user requests for assistance in the operation and functionality of their computing systems, periphe
Posted 54 days ago | Updated 7 hours ago

IT Support

TEKsystems c/o Allegis Group

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Hoffman Estates, Illinois, USA

Full-time

Description: Scope of the responsibilities is inclusive of all Omron entities within the Americas Provide first and second level incident resolution and request fulfillment for all Omron users with hardware, software and application issues. Provide accurate and timely logging of incidents and resolutions in ITSM ticketing system. Able to effectively support individuals from all levels of the organization including C level Ability to properly prioritize support issues based upon urgency, severity
Posted 6 hours ago

IT Application Support Specialist

Stefanini

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Remote or Tampa, Florida, USA

Contract

Stefanini Group is hiring!Exciting opportunity awaits, let us help you get started!Click Apply Now or you may call: or email: Open to W2 candidates We are seeking an IT Application Support Specialist for a key client of ours in a long-term position. This position is 100% remote. In this role you will triage single user issues to gather data, replicate the experience and document findings for further troubleshooting. Responsibilities:Troubleshooting and provide solutions for technical questions
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Posted 1 day ago | Updated 1 hour ago

Technician 2 - Information Technology Site Services

Maximus, Inc.

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Chicago, Illinois, USA

Full-time

Description & Requirements The Information Technology (IT) Site Services Technician 2 is responsible for resolving technical issues for all end points with their dedicated location. Technician 2's are the Subject Matter Experts (SME) and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, and resolving incidents related to end user systems/acc
Posted 53 days ago | Updated 6 hours ago

Support Tier I

Kforce Technology Staffing

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Remote or Phoenix, Arizona, USA

Contract

RESPONSIBILITIES: Kforce has a client in Phoenix, AZ that is seeking a Support Tier I. Responsibilities: * Responds to incoming interactions initiated via phone * Fulfills incoming service requests * Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies * Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions * Appropriately escalates incidents as r
Posted 33 days ago | Updated 2 hours ago

Patient Support Analyst

Kforce Technology Staffing

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Remote or New York, New York, USA

Contract

RESPONSIBILITIES: Kforce has a client in the NYC area looking for a Patient Support Analyst. Responsibilities: * Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or ) * Provide support and customer service to users, promote and / or escalate problem, incident, and request action items * Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations * Manage level
Posted 7 days ago | Updated 2 hours ago

Helpdesk Technician

NTT DATA Americas, Inc

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Remote or Nova Scotia, Canada

Contract

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Technician to join our team Remote in Canada.Job Description: Maintain a high degree of customer service for all support queries and adhere to all service level agreements. Receiving, logging, and managing calls via telephone using Service Now. Provide first call r
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Posted 6 days ago | Updated moments ago

End User Support Manager

Vertek Solutions, Inc

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Remote

Full-time

End User Support Manager Direct Hire 100% Remote - Atlanta, GA Preferred Summary We are seeking an experienced and highly motivated Manager of End User Support to lead and oversee the effective delivery of top-tier technical assistance within our enterprise IT environment. The ideal candidate will directly manage and develop our Service Desk, Desktop Support, and New Practice onboarding teams. This role combines strong technical expertise with a passion for empowering teams to provide exception
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Posted 2 hours ago

Help desk/ IT support/ Desktop Support/ Service Desk Lead

Comtech LLC

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Remote

Contract

Comtech has an urgent need of for Service Desk role for the long-term DOD SAP program we are supporting. Job Title: Help desk/ IT support/ Desktop Support/ Service Desk Location: 100% remote work Duration: 12+ Months with possible extensions Location:College Park, MD Bachelors Degree is a Must Position Description: Bachelors degree in computer science or related fieldAt least four (4) years of experience in IT Service Desk support, and two years in software development as a tester, business ana
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Posted 60+ days ago | Updated 6 hours ago

Customer Technical Specialist I (Chicago)

Apex Systems

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Chicago, Illinois, USA

Full-time

Job#: 2001110 Job Description: HYBRID CUSTOMER TECHNICAL SPECIALIST OPENING Role: Technical Support Specialist Location: Chicago, IL 100% Remote with onsite as needed at customer request Pay Rate: Competitive based on experience All interested and qualified candidates can please contact Schuyler Moose at Apex Systems Inc. has a need for a CUSTOMER TECHNICAL SPECIALIST to become part of our client's Health Solutions Management division, which focuses on Healthcare IT solutions for our Federal, S
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Posted 60+ days ago | Updated 10 hours ago

Help Desk Analyst II

Robert Half

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Remote or Edina, Minnesota, USA

Contract

Description MN Local position We are seeking a Help Desk Analyst II in the healthcare industry, based in Edina, Minnesota. This is a contract role, providing ServiceDesk support within a team environment. The successful candidate will handle the resolution of various tickets daily, providing support to both onsite and remote users via a VPN. Responsibilities: Utilize a ticketing system to manage and resolve 15-20 daily user tickets Provide support to remote users via VPN, ensuring seamless conne
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Posted 4 days ago | Updated 6 hours ago

Engineering Tools Technical Support Analyst - (JIRA, Bitbucket, Confluence) * Remote worker opening *

BAE Systems

•

Remote or Delray Beach, Florida, USA

Full-time

Job Description BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of the Software Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk b
Posted 13 days ago | Updated 4 hours ago

Dir-Canada Technology - Technology Compliance Services

Marriott International

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Remote or Bethesda, Maryland, USA

Full-time

Job Number 24074545 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Director, Technical Services & Security Compliance (TSSC) - Technical Compliance Services will manage complex, cross-functional initiatives that require significant coordination across disciplines. This position will lead the business plannin
Posted 6 hours ago

Help Desk Technician

Electronic Consulting Services, Inc (ECS Federal)

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Remote

Contract

ECS is seeking a Help Desk Technician to work in our Remote office . Job Description: IndraSoft, Inc. is seeking a Help Desk Technician - Journeyman with a fully adjudicated Secret clearance to work in the Annapolis Junction, Maryland area. The Help Desk Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/app
Posted 19 hours ago | Updated 7 hours ago

Data Protection Specialist (Remote)

Lincoln Financial Group

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Remote

Full-time

Alternate Locations: Work from Home Work Arrangement: Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration. Relocation assistance: is not available for this opportunity. Requisition #: 72905 The Role at a Glance This position will be responsible for data protection technology and platform delivery, and operational tasks within a core infrastructure organization. This specialist position will perform and deliver on routine data protection implementatio
Posted 47 days ago | Updated 40 days ago

Manager, IT Service Desk Technologies

Marriott International

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Remote or Bethesda, Maryland, USA

Full-time

Job Number 24072147 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Manager of IT Service Desk Technologies is a key leadership role responsible for guiding the design, implementation, and ongoing enhancement of our organization's IT Service Management (ITSM) framework. This individual will serve as the drivi
Posted 5 days ago | Updated 6 hours ago

Technical Services Specialist - Canada Technology

Marriott International

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Remote or Bethesda, Maryland, USA

Full-time

Job Number 24074494 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services Specialist is responsible for daily work product of vulnerability management remediation. In addition they may be called apon to help coo
Posted 18 hours ago | Updated 6 hours ago