Tier 1 Help Desk Jobs in Boston, MA

1 - 20 of 75 Jobs

Tier 1 - Help DeskTechnician - RemoteJob Title - Tier 1 - Help DeskTechnician - Remote

TransAmerica Technology ServicesCompany Name - TransAmerica Technology Services

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Remote

Full-time

TransAmerica Technology Services Inc, a premier IT consulting and technical staffing company, is seeking a talented and motivated individual to join our team as an IT Help Desk Tier 1 Technician. This is a 100% remote work position. If you are passionate about technology, possess strong customer service skills, and have experience in providing technical support, we want to hear from you! As an IT Help Desk Tier 1 Technician, you will play a crucial role in providing technical support to end-use

PC TechnicianJob Title - PC Technician

Robert HalfCompany Name - Robert Half

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Boston, Massachusetts, USA

Contract

Description HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta Growing this year, possibly 10-15 growth roles Need a Tier 1 support tech to support their office move from their lease is up Skills needed: hardware set up experience, office move experience, basic IT troubleshooting experience, basic help desk experience Soft skills: customer service, professionalism, good attitude Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and setting up

Service Desk Technician - Bilingual Spanish/English (TIER 1)Job Title - Service Desk Technician - Bilingual Spanish/English (TIER 1)

LogicalisCompany Name - Logicalis

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Remote

Full-time

Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. ** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & SPANISH * Essential Duties and Responsibilities Provides support via phone, e-mail and chat to employees of corporate clients.Assists users in troubleshooting Outlook.Provides support for Microsoft Operating Systems (Windows7, Windows 10).Provides support for Microsoft Office Products (Word, Excel, PowerPoint, O

Desktop Support/ Help Desk SupportJob Title - Desktop Support/ Help Desk Support

Zolon Tech Solutions IncCompany Name - Zolon Tech Solutions Inc

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Boston, Massachusetts, USA

Contract

Roles and Responsibilities: Provide responsive, reliable, and consistent service delivery to all users including VIPs.Provide IT services that appropriately respond to the time-sensitive needs of customers,Provide prompt referrals and escalations to an appropriate IT support service option.Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.Resolves technical problems and answers queries by telephone in sup

CSI Engineer - MainframeJob Title - CSI Engineer - Mainframe

CDWCompany Name - CDW

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Remote

Full-time

The primary purpose of this position is to support project team members when transitioning new customers into Managed Services. Primary Duties & Responsibilities: Service Delivery - 60% Job Weight Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to gather requirements, create standardized documentation in support of Operations obligations, and ensure those processes meet or exceed the business needs.Review services agreements and sales collateral to gain

CSI Engineer - CIJob Title - CSI Engineer - CI

CDWCompany Name - CDW

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Remote

Full-time

Service Desk SupportJob Title - Service Desk Support

Zolon Tech Solutions IncCompany Name - Zolon Tech Solutions Inc

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Boston, Massachusetts, USA

Full-time

The qualified applicant will become part of Client OIG Information Technology Service Desk Support and Engineering Services Program. The IT Service Desk Technician provides technical assistance to Clients users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The Computer User

Executive Support AnalystJob Title - Executive Support Analyst

Mitchell Martin, Inc.Company Name - Mitchell Martin, Inc.

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Cambridge, Massachusetts, USA

Full-time, Contract

Our client, a biotechnology company, is seeking a Executive Support Analyst. Location: Cambridge, MA Position Type: contract/part time Summary: Reason: Replacement Department: GTS - Infrastructure & Operations - USA Job Category: Information Technology Job Title: Executive Support Analyst Duties: * Under the guidance of either the Manager or Director of IT Operations, the Executive Support Analyst will be responsible for optimizing employee productivity by effectively managing and supporting ent

IT Site Engineer (Lab)Job Title - IT Site Engineer (Lab)

Oxford Global ResourcesCompany Name - Oxford Global Resources

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Lexington, Massachusetts, USA

Contract

IT Site Engineer (Lab) will provide operational support for existing IT infrastructure including desktop, server, operating systems, LAN/WAN, print, collaboration, unified communication services and applications. Client is really looking for someone who has worked in a lab environment/manufacturing site for a Life Science company. Major tasks will include implementing and maintaining existing laboratory systems and instruments, enabling solutions for capturing data from laboratory instruments an

Help Desk Support EngineerJob Title - Help Desk Support Engineer

Motion Recruitment Partners, LLCCompany Name - Motion Recruitment Partners, LLC

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Billerica, Massachusetts, USA

Full-time

A well known and reputable educational company based in Billerica, MA currently hiring for a Help Desk Support Engineer to help support end users for a 6-month project. You will be working primarily with Windows, Active Directory, Exchange, as well as imaging and shipping machines and resetting passwords. Ideally this person will have at least one year of experience in a Windows environment. Contract Duration: 6 Months Required Skills & Experience Windows Active Directory Office365/Exchange IT

Helpdesk Support: I (Junior)-Job Title - Helpdesk Support: I (Junior)-

Robert HalfCompany Name - Robert Half

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Boston, Massachusetts, USA

Contract

Description We are offering a contract employment opportunity for a Help Desk Analyst I in Boston, Massachusetts. This role primarily revolves around providing IT support to employees and contractors, often requiring multi-tasking and efficient issue resolution. The position is fully remote, allowing candidates from anywhere in the US to apply. Responsibilities: Fielding contacts from employees and contractors regarding IT issues. Utilizing team knowledgebase to troubleshoot and resolve reported

EMR Implementation ManagerJob Title - EMR Implementation Manager

Robert HalfCompany Name - Robert Half

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Boston, Massachusetts, USA

Contract

Description We are searching for an EMR Implementation Manager to join our team in the healthcare industry, specifically within hospitals and social assistance sector. The role is located in Roxbury, Massachusetts and requires working on-site. This role offers a short term contract employment opportunity, focusing on the implementation of an EMR system, primarily NetSmart's MyEvolve, for a 40-bed inpatient unit. Responsibilities: Oversee the implementation of the EMR system, NetSmart's MyEvolve

Help Desk IIJob Title - Help Desk II

Apex SystemsCompany Name - Apex Systems

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Cambridge, Massachusetts, USA

Full-time

Job#: 2026409 Job Description: Help Desk II 2026409 Location: Cambridge, MA (Onsite) Job Overview: The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service. Primary job Responsibilities: Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions.Offer technical support for AV equipment and meeti

Helpdesk Support: I (Junior)-Job Title - Helpdesk Support: I (Junior)-

Robert HalfCompany Name - Robert Half

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Boston, Massachusetts, USA

Contract

Description We are offering an opportunity for a Vulnerability and Device Remediation Specialist to join our team in a remote, contract-based role. As part of our Information Technology department, you will focus on fortifying our digital defenses by identifying and addressing vulnerabilities in our systems and networks. You will be the frontline in swiftly diagnosing and treating any security weaknesses to ensure our data remains secure and our operations uninterrupted. This is a fully remote r

Help Desk AnalystJob Title - Help Desk Analyst

Robert HalfCompany Name - Robert Half

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Beverly, Massachusetts, USA

Full-time

Description You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Hi Tech Engineering field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in Beverly, Massachusetts, the Help Des

SOC and Information Security AnalystJob Title - SOC and Information Security Analyst

Techno-Comp, Inc.Company Name - Techno-Comp, Inc.

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Remote

Contract, Third Party

Job Title: SOC and Information Security Analyst Work Location: Temple Terrace, FL (Remote) Must Have Skills: Associate degree in Computer Science, Information Security, or a related field.1 to 3 years of experience in a security-related role.Fundamental knowledge of Cyber Security technologies.Understanding of the threat landscape and indicators of compromise.Strong problem-solving skills.Proactively engage with customers, client executives, and management teams.Excellent documentation and commu

Help Desk Analyst IJob Title - Help Desk Analyst I

Robert HalfCompany Name - Robert Half

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Billerica, Massachusetts, USA

Full-time

Description We are searching for a skilled Help Desk Analyst I to join our team located in North Billerica, Massachusetts. This position offers a contract to hire employment opportunity. As a Help Desk Analyst, you will be responsible for triaging user issues using various software such as Office 365, Case Systems Management Software, and Bomgar (Beyond Trust) - Remote Support Software. This role is within the telecom provider industry and requires expertise in various skills including Citrix Te

Mid-Level Help Desk TechnicianJob Title - Mid-Level Help Desk Technician

Chenega MIOSCompany Name - Chenega MIOS

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Hanscom Air Force Base, Massachusetts, USA

Full-time

Req ID: 31009 Summary Mid-Level Help Desk Technician Hanscom AFB, MA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your

PC TechnicianJob Title - PC Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Concord, Massachusetts, USA

Full-time

MUST HAVE AN ACTIVE SECRET CLEARANCE Description: Immediate need for a PC Technician to support the US Army Corps of Engineers. Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications, and hardware. The candidate will offer support with problems that the first tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to resto

Service Desk AnalystJob Title - Service Desk Analyst

Phoenix Technology Partners, LLCCompany Name - Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so