Tier 2 Help Desk Support Jobs in Rocklin, CA

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Helpline/Helpdesk Tier 1 Support - Elk Grove, CA

Vy Systems

•

Elk Grove, California, USA

Full-time

Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills. Summarized view of skill: Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly.Mac Troubleshooting skillsServiceNow experience (
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Posted 15 hours ago

MacOS /Mac/IOS Support Specialist (Onsite in Elk Grove, CA) /Helpdesk / Help desk

Valiantica, Inc

•

Elk Grove, California, USA

Third Party, Contract

Key Qualifications Motivation and ability to work as part of a distributed team Good interpersonal communications and customer service skills Excellent English-language oral and written communications skills Excellent telephone and email etiquette Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Strong troublesho
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Posted 1 day ago

HelpLine Tier 1 Support

Tanisha Systems, Inc.

•

Elk Grove, California, USA

Full-time, Contract

Role Summary Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills. Summarized view of skill: Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly. Mac Troubleshooting skills Servic
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Posted 2 days ago | Updated moments ago

Mac OS Help Desk Support

Nityo Infotech Corporation

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Elk Grove, California, USA

Full-time

Mac OS Help Desk Support Location: Elk Grove, CA (Onsite) - 5 days a week Fulltime Role Key Skills - Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple certs Job Role: HelpLine Tier 1 Support Role Summary Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skil
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Posted 2 days ago | Updated 2 days ago

Helpline/Helpdesk Support

Vy Systems

•

Elk Grove, California, USA

Full-time, Third Party

Role: Helpline/Helpdesk Support Location: Elk Grove, CA (ONSITE) Type: Full Time Minimum 2 years professional technical troubleshooting expertise or proven technical ability Experience supporting customers via phone, e-mail, chat, and / or in personPassion for customer service and ownership of the customer experience, including comprehensive issue resolutionAble to effectively tailor communication and style to differing audiencesAble to self-manage and work independently in a fast-paced, constan
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Posted 20 hours ago

Help Desk Support with Mac OS & IOS

Talent Group

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Elk Grove, California, USA

Full-time

Job Role: Helpline Tier 1 Support Location: Elk Grove, CA (Onsite) Full Time Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills. Summarized view of skill: Strong customer relationship skills with excellent communication abilities, where the candidate have worked with c
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Posted 1 day ago

Network Engineer (Tier 2.5)-(Illumio exp needed)

Brezo Business Solutions LLP

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Remote

Contract

We are hiring for a remote contractual job opening.Below are the details. If you are interested lease respond with your most recent resume. Network Engineer Tier 2.5 Contractual- 12 month+ (Has high chances of extension) Location: Remote Candidate Description Engineer for application migration / DataCenter exit project with 5-7 years experience in the Information Technology industry, minimum of 3 years of experience in a network operations role. Experience in Cloud technologies and knowledge
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Posted 52 days ago | Updated 24 days ago

Tier III BI/Data Support Engineer

Randstad Digital

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Remote or Westlake, Ohio, USA

Contract

job summary: BI Data Engineer - Job Brief The primary focus of a BI Data Engineer is to work with the business and technology teams to design, build, and continuously improve systems and technologies supporting the Data Management, Reporting needs of the organization while ensuring high availability and adequate performance. Duties and Responsibilities Support 24x7x365 production systems as needed with the ability to problem solve across systems and applications. Independent problem solving
Posted 3 days ago | Updated 2 hours ago

Helpdesk Tech On Site at Sacramento California

Red Oak Technologies, Inc.

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Sacramento, California, USA

Contract, Third Party

Helpdesk Analyst Located onsite in Sacramento, CA Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. Technical Support, 2+ years, Is Required Written Communication, 2-5 years, Is Required Mac OS X, 2-5 years, Is Required Time Management, 2-5 years, Is Required Communication Skill, 2-5 years, Is Required Problem Solving, 2-5 years, Is Required iOS 2-5 years, Is Required Addit
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Posted 8 days ago | Updated 1 day ago

Application Support Engineer ( level 2 support)

Tekniforce

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Remote or Raleigh, North Carolina, USA

Full-time

We are looking for a Level 2 Application Support Engineer. This is full time permanent hire position with our client in Raleigh, North Carolina. You can work 100% remote (anywhere in USA) for this position. In this role as a Level 2 Application Support Engineer, you will be providing technical support for POS and Payments software products. No visa sponsorship is available at this time or in the future with this position. Responsibilities as Application Support Engineer: Perform root cause anal
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Posted 27 days ago

Computer Client Support Analyst

Sunrise Systems, Inc.

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Sacramento, California, USA

Contract

Description: PLEASE ATTACH TYPING TEST RESULTS IN THE SUBMISSION. These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available. This usually takes 3-6 months of work before the candidate is ready to be considered for the hybrid work schedule.New workers starting on assignments will be onsite at the TSC: Provides opportunity for in-person training and mentorship from
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Posted 18 days ago | Updated 1 hour ago

Help desk/ IT support/ Desktop Support/ Service Desk Lead

Comtech LLC

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Remote

Contract

Comtech has an urgent need of for Service Desk role for the long-term DOD SAP program we are supporting. Job Title: Help desk/ IT support/ Desktop Support/ Service Desk Location: 100% remote work Duration: 12+ Months with possible extensions Location:College Park, MD Bachelors Degree is a Must Position Description: Bachelors degree in computer science or related fieldAt least four (4) years of experience in IT Service Desk support, and two years in software development as a tester, business ana
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Posted 60+ days ago | Updated 1 hour ago

Help Desk Analyst II

Robert Half

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Sacramento, California, USA

Contract

Description We are offering an opportunity for a Help Desk Analyst II in Sacramento, California. The primary role is to offer technical support in a secure, non-public access building. This role requires understanding and supporting a virtual desktop in a Citrix-based environment, answering IT related requests, and maintaining customer credit accounts. Responsibilities Maintain a secure work environment by adhering to safety standards, including wearing masks and gloves when required and saniti
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Posted 1 day ago | Updated 2 hours ago

Jr to mid level Help Desk Support - 100% remote but live in the local area

Calance

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Remote or Malvern, Pennsylvania, USA

Contract

Tech Support Analyst We need the Teammate in this position to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for our teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application su
Posted 60+ days ago | Updated 2 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 27 days ago | Updated 1 hour ago

Helpdesk/ Customer Service Analyst

Verism Systems

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Sacramento, California, USA

Third Party, Contract

MUST HAVE SKILLS: Windows Microsoft application experience Troubleshooting IT related issues (preferably with call center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device Driven to help and support clients with outstanding customer service. Ability to meet attendance expectations. JOB DESCRIPTION: Provides client desktop support with basic level technical understanding and capability (Tier
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Posted 60+ days ago | Updated 17 days ago

IT Help Desk Coordinator

JBC powered by Workgenius

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Remote or Los Angeles, California, USA

Contract

IT Help Desk Coordinator with a Top University in Los Angeles! Job Title: IT Help Desk Coordinator Location: Los Angeles, CA (minimum 2 days per week on-site) Pay rate: $25 31/HR Duration: 6 months + Summary: Service Desk Agent I is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other
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Posted 14 days ago | Updated 6 days ago

IT Service Desk Technician

Veterans Sourcing Group

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Remote

Contract

Title: IT-Service Desk Technician Type: 100% Remote Duration: 7+ Months Responsibilities : Need an Service Desk professional to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime.This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and cl
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Posted 22 hours ago

Senior Software Engineer, Support Tools (Full Stack)

Keeper Security, Inc.

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El Dorado Hills, California, USA

Full-time

We are seeking a highly motivated and experienced full stack Senior Software Engineer (Java/MySQL/AWS/Javascript) to join our Support Tools team. The ideal candidate will be a positive and collaborative team player with a strong background in both front and backend development. We are looking for someone to grow with our team in a fresh, fun, and innovative environment. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or
Posted 60+ days ago | Updated 28 days ago

Help Desk Analyst

Robert Half

•

Remote or Madison, Wisconsin, USA

Full-time

Description We are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that starts in May. Ideal role for individuals who prefer to work remote but live in Wisconsin. Responsibilities and key duties: - Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues. - Coordinate closely with our internal team ensuring smooth resolution of technical concerns. - Work effectively to escalate tick
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Posted 21 days ago | Updated 2 hours ago