Tier 2 Help Desk Support Jobs in Rocklin, CA

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Helpline/Helpdesk Tier 1 Support - Elk Grove, CA

Vy Systems

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Elk Grove, California, USA

Full-time

Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills. Summarized view of skill: Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly.Mac Troubleshooting skillsServiceNow experience (
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Posted 10 days ago

Service Desk Support, Tier 2 (Remote)

Irvine Technology Corporation (ITC)

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Remote or Phoenix, Arizona, USA

Contract

Service Desk Support, Tier 2 (Remote) We have an immediate need for a contract Service Desk Support, Tier 2 to join an environmental services industry leader. The Service Desk Support, Tier 2 provides frontline support and incident diagnosis for the organization s applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging and documenting inbound interactions, and manage ticket routing and incident resolution with other IT resources. Locatio
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Posted 6 days ago | Updated 1 hour ago

Tier III Tech Support Specialist

On-Demand Group

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Remote

Contract

Job: Tech Support Specialist - Tier Software Support Location: Remote Duration: 6 month contract Job Description: Provide support for multiple database, web-based platforms, and proprietary software systems across Android, iOS, Windows, and Mac platforms Utilize several different tools to identify, replicate, and troubleshoot incidents to track and resolve root causes. Search, Analyze, and modify SQL database info to resolve minor data related issues. Report bugs, database problems, and other
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Posted 3 days ago

Tier III Installation Support

On-Demand Group

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Remote

Contract

Title: Tier Installation Support Location: Remote Duration: 6 Month Contract Job Description: Hardware and Installation support. Provide remote configuration and troubleshooting escalations for a variety of End-User focused products including proprietary software, networks, access control, audio/video, alarm, and other technologies. Participate in regular creation of training and troubleshooting documentation to assist same-tier and lower-tier technicians. Assist in executing training of other
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Posted 3 days ago

Helpdesk Tech On Site at Sacramento California

Red Oak Technologies, Inc.

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Sacramento, California, USA

Contract, Third Party

Helpdesk Analyst Located onsite in Sacramento, CA Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. Technical Support, 2+ years, Is Required Written Communication, 2-5 years, Is Required Mac OS X, 2-5 years, Is Required Time Management, 2-5 years, Is Required Communication Skill, 2-5 years, Is Required Problem Solving, 2-5 years, Is Required iOS 2-5 years, Is Required Addit
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Posted 18 days ago | Updated 11 days ago

Application Support- NCR POS- Remote (2)

Irvine Technology Corporation (ITC)

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Remote or Tempe, Arizona, USA

Contract

No 3rd party of C2C 6+ month contract This job expects to pay about $60/hr per hour plus benefits. As a Senior Application Support Specialist, you will play a pivotal role in supporting our retail environment, particularly focusing on point-of-sale (POS) systems. You will leverage your expertise in application support to review, analyze, and evaluate our information technology systems operations, identifying areas for improvement and recommending enhancements. Serving as the primary point of con
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Posted 6 days ago | Updated 1 hour ago

Support Tier I

Kforce Technology Staffing

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Remote or Phoenix, Arizona, USA

Contract

RESPONSIBILITIES: Kforce has a client in Phoenix, AZ that is seeking a Support Tier I. Responsibilities: * Responds to incoming interactions initiated via phone * Fulfills incoming service requests * Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies * Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions * Appropriately escalates incidents as r
Posted 53 days ago | Updated 2 hours ago

Computer Client Support Analyst

Sunrise Systems, Inc.

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Sacramento, California, USA

Contract

Description: PLEASE ATTACH TYPING TEST RESULTS IN THE SUBMISSION. These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available. This usually takes 3-6 months of work before the candidate is ready to be considered for the hybrid work schedule.New workers starting on assignments will be onsite at the TSC: Provides opportunity for in-person training and mentorship from
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Posted 28 days ago | Updated 7 hours ago

Help desk/ IT support/ Desktop Support/ Service Desk Lead

Comtech LLC

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Remote

Contract

Comtech has an urgent need of for Service Desk role for the long-term DOD SAP program we are supporting. Job Title: Help desk/ IT support/ Desktop Support/ Service Desk Location: 100% remote work Duration: 12+ Months with possible extensions Location:College Park, MD Bachelors Degree is a Must Position Description: Bachelors degree in computer science or related fieldAt least four (4) years of experience in IT Service Desk support, and two years in software development as a tester, business ana
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Posted 60+ days ago | Updated 6 hours ago

Help Desk Analyst II

Robert Half

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Sacramento, California, USA

Contract

Description We are offering an opportunity for a Help Desk Analyst II in Sacramento, California. The primary role is to offer technical support in a secure, non-public access building. This role requires understanding and supporting a virtual desktop in a Citrix-based environment, answering IT related requests, and maintaining customer credit accounts. Responsibilities Maintain a secure work environment by adhering to safety standards, including wearing masks and gloves when required and saniti
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Posted 11 days ago | Updated 7 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 38 days ago | Updated 5 hours ago

Helpdesk/ Customer Service Analyst

Verism Systems

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Sacramento, California, USA

Contract, Third Party

MUST HAVE SKILLS: Windows Microsoft application experience Troubleshooting IT related issues (preferably with call center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device Driven to help and support clients with outstanding customer service. Ability to meet attendance expectations. JOB DESCRIPTION: Provides client desktop support with basic level technical understanding and capability (Tier
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Posted 60+ days ago | Updated 28 days ago

Network Engineer

TEKsystems c/o Allegis Group

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Remote

Full-time

Description: Looking for a Network engineer that has experience working in a communications environment on 4G LTE and 5G networks. This customer is having significant outages related to HPE equipment and needs to scale in order to support the Tier 2/3 technical support in order to remedy this outages. This is a remote position Skills: Network engineering, HPE Tier 2 Technical Support, MOPS, 4G LTE, Tracking call flows, containerization Nice to have: Kubernetes Top Skills Details: Network enginee
Posted 3 days ago | Updated 6 hours ago

IS&T HelpLine Analyst, Employee Experience & Productivity

Apple, Inc.

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Elk Grove, California, USA

Full-time

Summary Do you love understanding every detail of how new technologies work? Join the team that serves as Apple's nerve center, our Information Systems and Technology group. There are countless ways you'll contribute here, whether you're coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you'll help design and manage t
Posted 4 days ago | Updated 6 hours ago

IT Operational / READINESS COORDINATOR

TalTeam

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Remote

Contract

IT OPERATIONAL SERVICE READINESS COORDINATOR Location: Owings Mills, MD Contract to hire a role (Primarily remote they need to come onsite whenever required that can happen in a month 2 or 3 or in 6 months.) Job Description: Looking for a IT Service Readiness Coordinator, this person will be working with the project management team, and will be handling , managing and facilitating the project and coordinating with the project management team so it can go live. This is NOT a project management ro
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Posted 10 days ago | Updated 3 days ago

Tier 1 - Help DeskTechnician - Remote

TransAmerica Technology Services

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Remote

Full-time

TransAmerica Technology Services Inc, a premier IT consulting and technical staffing company, is seeking a talented and motivated individual to join our team as an IT Help Desk Tier 1 Technician. This is a 100% remote work position. If you are passionate about technology, possess strong customer service skills, and have experience in providing technical support, we want to hear from you! As an IT Help Desk Tier 1 Technician, you will play a crucial role in providing technical support to end-use
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Posted 3 hours ago

IT Help Desk Coordinator

JBC powered by Workgenius

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Remote or Los Angeles, California, USA

Contract

IT Help Desk Coordinator with a Top University in Los Angeles! Job Title: IT Help Desk Coordinator Location: Los Angeles, CA (minimum 2 days per week on-site) Pay rate: $25 31/HR Duration: 6 months + Summary: Service Desk Agent I is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other
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Posted 25 days ago | Updated 16 days ago

End User Support Lead

Robert Half

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Remote or Jacksonville, Florida, USA

Full-time

Description We are in search of a skilled Help End User Support Specialist in Jacksonville, Florida. The role is centered on providing technical support to customers utilizing our software products. Key functions include troubleshooting software issues, instructing customers on software utilization, and assisting with software installation and configuration. This role is an exciting opportunity to join our support team. Responsibilities: Provide technical support to customers facing issues with
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Posted 2 days ago | Updated 7 hours ago

Client Services Support Specialist

Kforce Technology Staffing

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Remote or Ramsey, New Jersey, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Client Services Support Specialist in Ramsey, NJ. Essential Job Functions: * Support is provided via telephone, email, and web ticketing Customer Service: The Client Services Support Specialist provides support in the following areas: * Password Resets, account maintenance (i.e., domain, SAP, BW, MKM, Gmail, etc.) * Adds/Moves/Changes - for new hire/terminations * Printer installations, software installations * Access rights on domain - s
Posted 39 days ago | Updated 2 hours ago