Tier 2 Support Analyst Jobs in Charlotte, NC

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Support Analyst

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

Description: This team provides tier 2 support for our client. There are about 350 1st level support members that escalate tickets to this team. Day to day this person will be working in remedy troubleshooting tickets via phone, chat, or email. They close around 300 tickets a day as a team. The majority of tickets that come in are around Microsoft outlook and exchange 2013 ( they do not support O365). The second highest volume of tickets are around sharepoint, skype and the microsoft comm tools.
Posted 3 days ago | Updated 10 hours ago

Call Center Technical Support Analyst

Motion Recruitment Partners, LLC

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Charlotte, North Carolina, USA

Full-time

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Business Execution Consultant in Charlotte, NC. Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also
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Posted 7 days ago | Updated 11 hours ago

IT Support Analyst

AccruePartners

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Charlotte, North Carolina, USA

Full-time

THE TEAM YOU WILL BE JOINING: Rapidly scaling, private equity backed consumer services and retail company with multiple brands and 100+ locations and counting across the Southeast. Incredible C-Suite fostering a cohesive, results-driven culture. Making their mark by creating best-in-class service and experience as they rapidly expand WHAT THEY OFFER YOU: Executive partnership and visibility, autonomy, and empowerment to do what it takes to "make it happen" Highly competitive compensation packa
Posted 21 days ago | Updated 11 hours ago

Customer Support Analyst

Flexential

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Charlotte, North Carolina, USA

Full-time

Job Description: Responsible for the initial analysis, and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. IT Specialist will also work with the customer through different types of media, to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments A strong combination of technical analysis, trou
Posted 14 days ago | Updated 12 hours ago

Technical Support Analyst

Flexential

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Charlotte, North Carolina, USA

Full-time

Job Description: Responsible for the initial analysis, and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. IT Specialist will also work with the customer through different types of media, to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments A strong combination of technical analysis, trou
Posted 14 days ago | Updated 12 hours ago

Desktop Support Analyst

AccruePartners

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Charlotte, North Carolina, USA

Full-time

THE TEAM YOU WILL BE JOINING: Leading solutions provider for products and services for the flow control, fluid handling and process and industrial automation sectors. Avidly growing company that has an acquisition philosophy to support businesses on a standalone, decentralized basis to afford a significant level of responsibility, authority and autonomy. Large customer reach across North America with 160 locations and 1,700 employees with the initiative to double in size within the next two year
Posted 45 days ago | Updated 11 hours ago

NCino Support Analysts Production Support Analyst L3 -Charlotte, NC or Chandler, AZ-Local Consultants Only.

Lorven Technologies, Inc.

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Charlotte, North Carolina, USA

Contract

Local Consultants Only. NCino Support Analysts Production Support Analyst L3 Charlotte, NC or Chandler, AZ Candidates must work onsite 3x a week Contract to Hire Candidate needs to have a production support background with an application from an L3 perspective. In addition, an understanding of commercial credit and nCino/Salesforce hands on experience. Top 3 requirements: Production Support L3 experience Resolve high level/complex issues during releases and conversions for up to 1000 users "
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Posted 60+ days ago | Updated 7 hours ago

Network Engineer (Tier 2.5)-(Illumio exp needed)

Brezo Business Solutions LLP

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Remote

Contract

We are hiring for a remote contractual job opening.Below are the details. If you are interested lease respond with your most recent resume. Network Engineer Tier 2.5 Contractual- 12 month+ (Has high chances of extension) Location: Remote Candidate Description Engineer for application migration / DataCenter exit project with 5-7 years experience in the Information Technology industry, minimum of 3 years of experience in a network operations role. Experience in Cloud technologies and knowledge
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Posted 39 days ago | Updated 11 days ago

SOC Analyst (Tier 2)

Valiant Solutions LLC

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Remote

Full-time

Valiant Solutions is seeking aSOC Analyst (Tier 2)to join our rapidly growing and innovative cybersecurity team! Candidates will join a fast-paced and creative team of SOC Analysts, Incident Response engineers, Threat Hunters, and Forensic Analysts focusing on the identification, interrogation, exploitation, and reporting of incidents for the enterprise. Valiant Solutions is a company thatcares about its employees- we've been named one of thein the Washington DC area TEN years in a row! If you
Posted 60+ days ago | Updated 3 days ago

Support Tier I

Kforce Technology Staffing

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Remote or Phoenix, Arizona, USA

Contract

RESPONSIBILITIES: Kforce has a client in Phoenix, AZ that is seeking a Support Tier I. Responsibilities: * Responds to incoming interactions initiated via phone * Fulfills incoming service requests * Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies * Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions * Appropriately escalates incidents as r
Posted 30 days ago | Updated moments ago

Application Support Engineer ( level 2 support)

Tekniforce

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Remote or Raleigh, North Carolina, USA

Full-time

We are looking for a Level 2 Application Support Engineer. This is full time permanent hire position with our client in Raleigh, North Carolina. You can work 100% remote (anywhere in USA) for this position. In this role as a Level 2 Application Support Engineer, you will be providing technical support for POS and Payments software products. No visa sponsorship is available at this time or in the future with this position. Responsibilities as Application Support Engineer: Perform root cause anal
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Posted 14 days ago

Production Support Analyst

AgreeYa Solutions

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Remote

Contract

Title : Production Support Analyst Location : 100% Remote Duration : 12+ Months Job description: Agreeya is a Global System Integrator and seeking an Production Support Analyst. Overview: The Production Support Analyst is responsible for working across designated teams to ensure applications are fully available to all stakeholders and customers. This individual will assist development teams in deployments, routine patching and system application monitoring / troubleshooting. Will analyze and eva
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Posted 7 hours ago

Okta Support Analyst (Remote)

Advantage Technical

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Remote or

Contract

Okta Support Analyst (Data) W2 candidates only. No third party or C2C. Location: Remote (Central Time hours) Duration: 6 months+ contract Rate: up to $43 an hour W2 Description: Looking for resources to assist with building out metrics and reporting capabilities in the IAM space (Security team). Required Daily Tasks: Monitor JSM queue and set timeline expectations with the requestor within 48 hours. Monitor #help-okta-integrations slack channel and ensure timeline expectations/next steps c
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Posted 1 day ago | Updated 3 hours ago

Project Services and Support (SAS) Analyst (Similar to Healthcare Project / PMO Analyst / Project Management experience)

Svam International, Inc.

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Remote

Contract

Position Title: Project Services and Support (SAS) Analyst (Similar to Healthcare Project / PMO Analyst / Project Management experience) Reports to: Project Services and Support (SAS) Supervisor Work hours: 8-5 PST Remote assignment Start: Immediately 6 months project Position Summary: Under minimal supervision, the Project Services and Support (SAS) Analyst will significantly contribute to the clients Enterprise Project Management Office (EPMO) by applying a methodical approach to project exec
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Posted 4 days ago | Updated 18 hours ago

Technical Support Analyst - Senior

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Technical Support Analyst - Senior. This is a 12+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-18696 Pay Range: $38 - $40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provides technical and pr
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Posted 8 days ago

Engineering Tools Technical Support Analyst - (JIRA, Bitbucket, Confluence) * Remote worker opening *

BAE Systems

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Remote or Delray Beach, Florida, USA

Full-time

Job Description BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of the Software Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk b
Posted 9 days ago | Updated 9 hours ago

Remote IT Support Analyst/Coordinator

Software Guidance & Assistance

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Remote or Jacksonville, Florida, USA

Contract

Software Guidance & Assistance, Inc., (SGA), is searching for a Remote IT Support Analyst/Coordinator for a CONTRACT assignment with one of our premier Healthcare Services clients in Jacksonville, FL. This role will be remote. Required Skills: 0-2 Years experience Bachelor's Degree in IT, Business, or CyberSecurity Must have excellent communication skills with the ability to speak in groups on meetings/calls Coordination of activities (vendor meetings/calls, member contact) Some light Tech/A
Posted 22 days ago | Updated moments ago

Patient Support Analyst

Kforce Technology Staffing

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Remote or New York, New York, USA

Contract

RESPONSIBILITIES: Kforce has a client in the NYC area looking for a Patient Support Analyst. Responsibilities: * Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or ) * Provide support and customer service to users, promote and / or escalate problem, incident, and request action items * Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations * Manage level
Posted 3 days ago | Updated moments ago

Infrastructure Support Analyst

NR Consulting LLC

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Remote

Contract

Title: Infrastructure Support Analyst Location: Remote, but may need occasional travel to different sites across US and Canada Type: Contract Duration: Long Term Description: 10+ years of experience working in IT Infrastructure.Should have extensive experience in troubleshooting issues and provide effective solution during server and OS upgrades/deployment.Experience of leading the server/OS upgrades as a SMEGood knowledge of IBM Power machine (specially Power 10 servers), Viper serversPast expe
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Posted 3 days ago

Senior Premier SCM Support Analyst

Brooksource

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Remote

Contract

Position: Senior Premier SCM Analyst Location: 100% Remote Duration: 2+ year contract with extension possibility Job Description: Our client is seekingaskilled and dedicated Senior Programmer Analyst with extensive technical experience and operational understanding of the Premier SCM application platform to maintain these environments while the client migrates to Workday. The candidate should present comprehensive knowledge maintaining Premier solutions. Our consultant will serve as the main po
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Posted 11 days ago