Voice Analyst Jobs in Charlotte, NC

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POTS Voice Analyst, Remote

Vaco Technology

•

Charlotte, North Carolina, USA

Contract

We are seeking a Voice Analyst to join our 24/7/365 Network Operations Center. This Voice Analyst is responsible for provisioning and maintaining VoIP related products and serve as an escalation point of technical support for the company's national voice services platform. The Voice Analyst team is responsible for the remote support, installation, and upkeep of Velocity's POTS, TDM, and VoIP services. Our Voice Analysts are responsible for maintaining active communication with our customers, on
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Posted 17 days ago | Updated 2 hours ago

Voice Analyst

Robert Half

•

Remote or Holland, Ohio, USA

Full-time

Description We are looking for a Telecommunications Specialist to join our team. This role is a contract to permanent employment opportunity. You will be responsible for provisioning and maintaining VoIP related products and serving as an escalation point of technical support for our national voice services platform. This is a fully remote position. Responsibilities: Serve as a primary escalation path for field agents with VoIP related dispatches and trouble tickets Monitor network devices, inte
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Posted 2 days ago | Updated 6 hours ago

Voice Analyst

Robert Half

•

Remote or Holland, Ohio, USA

Full-time

Description We are offering a contract to permanent employment opportunity for a Telecommunications Specialist. This role is primarily remote, serving as a key point of technical support for our national voice services platform. As a Telecommunications Specialist, you will be responsible for the provisioning, maintenance, and troubleshooting of VoIP related products, working closely with our Technical Support Engineers and VoIP Engineers to ensure smooth operations of our voice platforms. Respon
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Posted 2 days ago | Updated 6 hours ago

Voice Analyst

Robert Half

•

Remote or Holland, Ohio, USA

Full-time

Description We are seeking a Telecommunications Specialist to join our team in Holland, Ohio. This role is a contract to permanent, offering the opportunity to provide technical support for our national voice services platform, specifically focusing on VoIP related products. This position is fully remote and responsibilities include maintaining active communication with our customers, on-site technicians, and carrier service providers. Responsibilities: Serve as an escalation path for field agen
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Posted 18 days ago | Updated 6 hours ago

Voice Analyst

Robert Half

•

Remote or Holland, Ohio, USA

Full-time

Description We are offering a contract to permanent employment opportunity for a Telecommunications Specialist. This role will be centered around the provision and maintenance of VoIP related products within a 24/7/365 Network Operations Center. The position is fully remote, involving active communication with customers, technicians, carrier service providers, and our Technical Support Engineers and VoIP Engineers. Responsibilities: Serve as a primary escalation point for field agents with VoIP
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Posted 18 days ago | Updated 6 hours ago

Avaya Voice Engineer

World Wide Technology

•

Charlotte, North Carolina, USA

Contract

< class="sc-1m0bmjt-3 kNAnBj">Open to Charlotte, or Cincinnatti< class="sc-1m0bmjt-3 kNAnBj">ResponsibilitiesWe are seeking a talented and experienced Avaya Voice Engineer with strong expertise in Avaya and Cisco technologies to join our dynamic team. The Avaya Voice Engineer will be responsible for designing, implementing, managing, and maintaining our Avaya telecommunications systems. This role involves collaborating with cross-functional teams to ensure the seamless operation of voice communi
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Posted 9 days ago | Updated 9 days ago

contact center

Vy Systems

•

Remote

Contract, Third Party

Nice cxone experience Able to configure nice cxone workflows for contact centres use cases Able to maintain nice cxone based solutions and support various contact center agents Able to create nice cxone reports for various product components Mentor junior analysts Able to adopt new service/ product sets of nice cxone suite Able to work and support amazon connect technology Great communication skills Able to handle the business stakeholder meetings on their own.
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Posted 3 days ago | Updated 3 days ago

Genesys Cloud Engineer

Connect Tech+Talent

•

Remote

Third Party, Contract

Genesys Cloud Engineer Remote Contract A Genesys Cloud Engineer is responsible for the development, deployment, and maintenance of the Genesys Cloud platform to ensure seamless communication between customers and businesses. This role requires technical expertise in cloud-based telephony, contact center solutions, and experience in implementing and integrating Genesys Cloud with third-party systems. Key responsibilities of a Genesys Cloud Engineer may include: Design and configure Genesys Clou
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Posted 3 days ago | Updated 2 days ago

MS Teams with Enterprise Voice Expert

IDC Technologies

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Remote

Contract

Dear Applicant, Hope you are doing well We have an urgent requirement of MS Teams with Enterprise Voice Expert with one of our global consulting client . Kindly click to apply if you are available and interested in the job role mentioned below. Job Title : MS Teams with Enterprise Voice Expert Location : Remote USA Duration : Contract PRIMARY RESPONSIBILITIES: Responsible for migrating user base from Skype Online/OnPrem to MS-Teams8 to 10 years experience on Skype, Microsoft Teams with Ente
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Posted 33 days ago | Updated 30 days ago

Telecom SME

Berrysoft Consulting

•

Remote

Contract

SCOPE OF SERVICES: The selected candidate will play a key role in providing subject matter expertise during negotiations and will review all Vendors contracting documents.Review Vendors contract amendment responses, Attachments and Service Specific Terms and Conditions (SSTP), analyze and provide recommendations/solution options on how City should proceed.Maintain and orient City users to Telecom Enterprise Agreement (TEA) contract guidelines, procedures, and templates.Price benchmarking, SLA
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Posted 4 days ago | Updated 20 hours ago

Senior Amazon Connect Developer (Voice Connect)

Critical River, Inc.

•

Remote

Contract

Hi , I hope you are doing well..!! Please find below job description with one of our client. Job Title: Senior Amazon Connect Developer (Voice Connect) Location: Remote Duration: 6Months Summary Description of Position: System Management: ** Oversee the administration, configuration, and maintenance of Amazon Connect instances. Ensure system reliability, scalability, and efficiency.Problem Solving: ** Identify, diagnose, and resolve technical issues, including network, integration, and applicati
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Posted 12 days ago | Updated 1 day ago

Customer Support Engineer

Value Consulting

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Remote

Full-time

Responsibilities Provide technical support to customers via phone, email, or chat. Diagnose and resolve software and hardware issues. Answer inquiries and address customer concerns. Guide customers through product installation and troubleshooting processes. Escalate complex issues to the appropriate internal teams. Document customer interactions and troubleshooting steps. Collaborate with the development team to resolve recurring issues and suggest product improvements. Provide timely and accura
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Posted 26 days ago

Credit Card Platform Development Product Owner - REMOTE POSSIBLE

System One

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Remote or Dallas, Texas, USA

Full-time

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. Contract position; contract can be extended; C2H is possible. The job is on-site with a hybrid work schedule but remote work might be an option for a very qualified candidate. Candidates ideally must be local or willing to relocate wit
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Posted 1 day ago | Updated 7 hours ago

Managed Services Engineer - Networking

CDW

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Remote

Full-time

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may in
Posted 1 day ago | Updated 6 hours ago

Information Security Architect

Paramount Software Solutions, Inc

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Remote or Denver, Colorado, USA

Full-time, Part-time, Contract, Third Party

Job Id: SLDS-IDM-001 Title: Information Security Architect Location: Remote, locals preferred - 201 E Colfax Ave Denver, Colorado 80203 Duration: 12 Months Client State of CO - CDE Description: CDE IDM Replacement / Upgrade recommendations for RFP assistance project 1.1. The Colorado Department of Education (hereafter referred to as "CDE" or "the Department") is contracting with uWork.com, dba Covendis, 200 Walker St. SW, Unit B, Atlanta, GA 30313, to provide an Information Security Architec
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Posted 24 days ago | Updated 6 hours ago

NOC Technician

TEKsystems c/o Allegis Group

•

Charlotte, North Carolina, USA

Full-time

TEKsystems is looking for Network Operations Technician for one of our top clients in the Charlotte, NC area. They offer stability, growth, updated technology and more. This role will be working 3rd shift. See the top skills & job description below. Top Skills 1.) 1+ years of Network Operations Experience- Cisco and Voice, or can have strong service desk experience 2.) Understanding of WAN, LAN, Voice and networking systems 3.) Advanced organizational skills/ ability to multitask Job Responsibi
Posted 18 hours ago | Updated 6 hours ago

NOC Technician

TEKsystems c/o Allegis Group

•

Charlotte, North Carolina, USA

Full-time

SHIFT IS 1-10AM OR 2AM - 11AM The team is looking to bring on 1 Network Operations Technicians to provide management and support of the company's Data, Voice, Security, and Wireless networks. Work as part of a network operations center to maximize stability, availability, and functionality of the production environment as well as provide inbound support for network related issues. Assist in supporting routine moves, adds, and changes within the company's network. Top Skills' Details 1.) 1+ years
Posted 1 day ago | Updated 6 hours ago

Sr. Project Manager

World Wide Technology

•

Charlotte, North Carolina, USA

Contract

Position Summary This position is responsible for the operational support of complex voice network solutions. This position requires a thorough understanding of Avaya and Cisco call center telephony environments. Knowledge on Avaya Communication Manager, Avaya Session Manager, Cisco Call Manager are a requirement. Oracle SBCs, Avaya Call Management System and Avaya Media Servers are additional skills that are highly valued. The successful candidate will be a self-starter who exceeds with little
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Posted 10 days ago | Updated 10 days ago

Program Strategy Consultant Finance

Prabhav Services Inc

•

Charlotte, North Carolina, USA

Contract

Prabhav Services, Inc. originated in the year 2005 and developed into a Service and Solutions company with multiple locations. Prabhav provides a plethora of software solutions for a variety of users. Its Project Development Division meets the needs of its clients with unmatched quality and efficacy, either onsite, offsite or offshore. Prabhav makes technology work for the client s business. We see technology as an engine for growth, helping businesses become more adaptive, competitive, and prof
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Posted 12 days ago