acd Jobs in michigan

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IT Helpdesk Support Technician

TEKsystems c/o Allegis Group

•

Lansing, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its
Posted 8 days ago | Updated 11 hours ago

IT Helpdesk Support Technician

TEKsystems c/o Allegis Group

•

Grand Rapids, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its
Posted 8 days ago | Updated 11 hours ago

Nice InContact CXone resource

Software People, Inc.

•

Lansing, Michigan, USA

Contract, Third Party

In person interview needed. Onsite from day 1 Location: Lansing, MI Duration: 12- 12+ months (High Possibility of Further Extensions) Responsibilities Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subje
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Posted 60+ days ago | Updated 11 hours ago

Genesys Developer

TECH-NET, INC

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Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 27 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 7 days ago | Updated 10 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 18 days ago | Updated 10 hours ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
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Posted 19 days ago

Genesys CX Developer

Stanley David and Associates

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Remote

Contract, Third Party

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi