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Call Center Supervisor

Eclaro

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Phoenix, Arizona, USA

Full-time

Eclaro is seeking a highly customer service-focused, analytical individual with a strong emphasis on process improvement to join our client's team as a Call Center/Scheduling Supervisor. The ideal candidate will have experience with scheduler software, ideally Trapeze, and familiarity with Paratransit operations and contracts. Responsibilities: Supervise a team of 13 direct reports, including 7 Same Day Schedulers, 4 Next Day Schedulers, and 3-4 Customer Service Representatives (CSRs) on each sh
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Posted 6 days ago | Updated 4 days ago

Call Center SME/Architect

Ameriinfo Vets

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Remote

Contract

Call Center Subject Matter Expert General Job Description: Designs, develops, programs, installs, implements, conducts research, and/or maintains internal data processing computer systems. Analyzes internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems. Establishes system parameters and formats; ensures hardware/software compatibility; and coordinate
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Posted 1 day ago

Project Manager - Call Center Cloud Software Implementation

BizTek People, Inc.

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Portland, Oregon, USA

Full-time

Senior Project Manager Call Center Cloud Software Implementation 05/15/2024 to 10/31/2024 Hybrid Onsite Portland, OR Overview Call center project management involves the planning, coordination, and execution of tasks and resources within the customer service and call center environment. It encompasses various aspects such as workforce management, performance monitoring, and continuous improvement. Experience with Genesys Cloud and/or telephony projects for call centers is preferred but not requ
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Posted 4 days ago

Call Center Chat Specialist

Laiba Technologies LLC

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Phoenix, Arizona, USA

Contract

Position: Call Center Chat SpecialistLocation: Phoenix, AZ (Onsite role)Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally. Involves referring customers to the appropriate line of busine
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Posted 8 days ago | Updated 1 day ago

Call Center Developer - Genesys

Thermo Fisher Scientific

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Frederick, Maryland, USA

Full-time

Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protectin
Posted 10 days ago | Updated 6 hours ago

Call Center - IT Desk on site Golden COLORADO

Ledgestone Technologies

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Golden, Colorado, USA

Contract

Candidate must be local for in-person interviews and reporting to work on scheduled days. Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a
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Posted 6 days ago | Updated 1 day ago

Spotlight Supplier Call - Technology and Data - Systems Operations Engineer

ETS LLC

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Remote or Chandler, Arizona, USA

Contract

Job Details: Client: Wells Fargo Duration: 24+ Month (s) Location: 1525 W T Harris Blvd., Charlotte, NC 28262 Hybrid Roles (3 Days Onsite/2 Days WFH) Hiring Manager: Call Notes: This is one the applications set up in a contact centre sideContact Centre Application experiences, Having some experiences on Contact Centre Applications or some other similar contact centre applications experiencesContact Centre Applications are Nice, Nexidia, Alvaria, Xidia, VariyantSomeone who has an automations mind
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Posted 1 day ago | Updated 1 day ago

Performance Management Call Recording

ApTask

•

Charlotte, North Carolina, USA

Contract

Position: Performance Management Call Recording Location: Remote Type : Contract Job Description: Call Recording 5+ years experienceInteraction Analytics 3+ years experienceNICE Engage and/or Verint I360 2+ years experienceNICE Nexidia and/or Verint Speech Analytics 2+ years experienceHitachi HCP or StorageGrid 1+ year experienceWilmac Continuity Replay Nice to haveContact Center solutions for large Enterprise 5+ years experienceCloud storage integration 1+ year experienceAgile Kanban methodol
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Posted 4 days ago

Call Center Representative (Tier I)

22nd Century Technologies, Inc.

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Washington, District of Columbia, USA

Full-time

Duration: Long Term Work duties are performed remotely except on site presence is requested. The call center is open 24/7/365, thus weekend and holidays availability are expected. Duties: Provide first-level troubleshooting support, problem resolution and walk the user through a series of steps to determine the nature of the problem. Providing telephone, email and walk-in support to the client end-user community. Creating, updating, and resolving Remedy incident tickets; ensuring problem ownersh
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Posted 4 days ago

Transportation Technician - with Dispatch or Call Center Experience

Visionsoft International

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Chattanooga, Tennessee, USA

Third Party, Contract

Transportation Technician with DISPATCH OR CALL CENTER EXPERIENCE 8 + Months Chattanooga, TN An advanced level position that ensures safe and efficient traffic movement and monitors roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances. The initial contract will be for 30-90 days, but is subject to extension upon good performance. 1 employee needed for an evening shift: -Wednesday 4:30 PM - Midni
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Posted 8 days ago | Updated 8 days ago

Entry Level Tech Support (Entry level candidates/On call support)

TECHNOCRAFT SOLUTIONS

•

San Antonio, Texas, USA

Third Party, Contract

Junior Tech Support Specialist (Entry level candidates/On call support) SanAntonio, TX US Project Description: The Client Tech Support Specialist will play a critical role in assisting the Client Helpdesk to support Client employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to ad
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Posted 4 days ago

Systems Administrator - VoIP & Call Center focused

Motion Recruitment Partners, LLC

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Dallas, Texas, USA

Full-time

Our client, which is a leader in orthodontic and dental partnerships, is looking to grow their Systems Administration. This is a client that operates nationally, they partner with local orthodontist and dental practice to help with managing their finances, but also drive customer engagement/sales. Right now, they are looking for a Systems Admin who is skilled with call centers and VoIP tools. Ideally, this person will have a solid understand of Windows servers along with O365 and Intune. You wil
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Posted 6 days ago | Updated 11 hours ago

Traffic Monitoring Specialist / Dispatcher / Call Center

AECOM Corp. - Worldwide

•

Novi, Michigan, USA

Full-time

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating in
Posted 13 hours ago | Updated 11 hours ago

Compass Call Flight Line and Backshop FSR

BAE Systems

•

Tucson, Arizona, USA

Full-time

Job Description See what you're missing. Compass Call is an airborne tactical electronic attack weapon system that disrupts enemy command and control communications, radars, and navigation systems to restrict adversary battlespace coordination. Spanning air, land, sea, and space, we are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the
Posted 12 days ago | Updated 9 hours ago

Senior Project Manager - Call Center Technology

The Tri-Com Consulting Group

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Providence, Rhode Island, USA

Contract, Third Party

The Tri-Com Consulting Group is a Full-Service IT Employment Consulting Firm who is seeking qualified candidates for the following opening: State of Rhode Island Department of Administration (DOA) / Department of Information Technology (DOIT) Job Posting #: 128137 Project Manager Senior - Call Center Technology The Project Manager Senior has overall responsibility for overseeing small to large projects from initiation to close-out. This will include providing recommendations to improve operation
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Posted 29 days ago | Updated 22 days ago

AI/ML Research Scientist - On-call Resource

Peraton

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Bernards, New Jersey, USA

Full-time

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space,
Posted 13 days ago | Updated 13 days ago

Technical Call Center/Support Representative

Motion Recruitment Partners, LLC

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Norcross, Georgia, USA

Full-time

If you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20+ technical calls daily from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. The rep is responsible for receiving calls, finding resolution, and documentation. Contract Duration: 6 months Required Skills & Experience 4 years of experience in a help desk/call center. 1
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Posted 21 days ago | Updated 11 hours ago

Call Center Deployment Manager

Spruce Technology Inc.

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Brooklyn, New York, USA

Full-time, Contract

Tasks: Provide consistent and secure integration solutions across the enterprise, as well as recommendations of business requirements; collection, identification, and approval of technical specifications; and the subsequent development of technology solutions. Work with Engineers, Applied Engineers, Architects, and Project Managers to ensure delivery of desired functionality, requirements, and interoperability of the system of systems. Ensure stable enterprise, system of systems architecture by
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Posted 47 days ago | Updated moments ago

Project Manager 1 (Call Center/Contact Center)

Connect Tech+Talent

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Remote

Full-time

Project Manager 1 Remote Contract The Project Manager role involves leading and managing projects from initiation to closure, ensuring that the project is completed on time, within budget, and with the expected level of quality. This role requires strong leadership and communication skills, as well as experience in project management methodologies. Responsibilities of a Project Manager role may include: Planning, executing, and monitoring project activities, including project scope, budget, sche
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Posted 55 days ago | Updated 15 hours ago

Cloud Software Engineer

Last Call Media

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Boston, Massachusetts, USA

Full-time

We re looking for a passionate, multiskilled Cloud Software Engineer to join our team. The Cloud Software Engineer works on projects with LCM s clients to improve the security, scalability, and reliability of their digital products. The role requires experience in several different technologies, working closely with stakeholders to extract requirements and advocate for technological best practices. Last Call Media is a remote-first global digital consultancy with team members on four continents.