incident manager Jobs in baltimore, md

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CCaaS Tier 3 Support Analyst/Platform Administrator

Sky Solutions LLC

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Woodlawn, Maryland, USA

Full-time, Third Party

Job Title: CCaaS Tier 3 Support Analyst/Platform Administrator Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate is required to work on-site at headquarters 5 days a week Monday Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their t
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Posted 8 hours ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Omm IT Solutions

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Woodlawn, Maryland, USA

Contract

Please Note:It's 100% Onsite position. Selected candidate is required to work on-site at SSA headquarters 5 days a week Monday ? Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier
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Posted 1 day ago | Updated 3 hours ago

CCaaS Shift Lead - Afternoon Shift

NetVision Resources Inc.

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Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources. Provide CCaaS 800 Number su
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Posted 28 days ago | Updated 4 hours ago

Information System Security Officer (ISSO)

Global CI

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Woodlawn, Maryland, USA

Full-time

Key Required Skills:Strong experience with NIST 800-53, Cybersecurity, ATO, Splunk, Risk Assessment and POA&M. Position Description: Provide feedback on Authority to Operate (ATO) documentationComplete Control Implementation Statements (CIS)Provide Cybersecurity expertiseReview system documentation (Basic Qualifications) Bachelor's degree in computer science, Mathematics, Engineering, or a related fieldMasters or Doctorate degree may substitute for required experience8+ years' experience as cybe
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Posted 16 days ago

CCaaS Shift Lead - Afternoon Shift

Omm IT Solutions

•

Woodlawn, Maryland, USA

Contract

Please Note: It is 100% Onsite Position Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Position Description: Manage the
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Posted 27 days ago | Updated 3 hours ago

CCaaS Tier 2 Support Analyst in Woodlawn Mill, MD

Technogen, Inc.

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Woodlawn, Maryland, USA

Contract

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Hi There, I am Mahmood Bafana Senior Talent Acquisition Specialist
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Posted 9 hours ago | Updated 1 hour ago

Microsoft 365 Administrator (Onsite)

Serigor

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Columbia, Maryland, USA

Full-time

Job Title: Microsoft 365 Administrator Location: Columbia, MD (Onsite) Duration: Full Time Company Overview:() Headquartered in Columbia, Maryland, Serigor Inc is a trusted leader in the IT Consulting and Outsourcing space. As a CMMI Level 3-certified organization, we specialize in delivering cutting-edge IT solutions to Fortune 500 companies and State and Local Government agencies throughout the United States. At Serigor, we are committed to maximizing the value of IT investments by leveraging
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Posted 16 days ago | Updated 2 hours ago

SAP APM (Agent Performance management)

Jubilant Consulting

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Remote

Contract, Third Party

SAP APM (Callidus ICM) architect Location: Remote Mandatory: End-to-end Implementation experience in implementation of SPM solution using SAP APM (erstwhile Callidus ICM) 10+ years of development experience in SPM projects with thorough understanding of core functionalities Hands on experience on design and development of Plan creation, Payout execution, Statement using Jasper report Experience on SAP Advanced Workflow Strong working knowledge in SQL and PL/SQL Knowledge in API integration wit
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Posted 6 days ago

Software Configuration Consultant - Varicent

Korn Ferry

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Remote

Contract, Third Party

Job Title: Varicent ICM Configuration Consultant Location: Remote in the United States Job Summary: We are seeking a detail-oriented and analytical Varicent ICM Configuration Consultant to join our team. This role is responsible for configuring and maintaining the Varicent Incentive Compensation Management (ICM) system, ensuring accurate and efficient compensation processes. The ideal candidate will have strong technical skills, a deep understanding of data models and calculations within Varicen
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Posted 12 days ago | Updated 3 hours ago

Site Reliability Engineer

Hexaware Technologies, Inc

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Remote

Full-time

Position: Site Reliability Engineer 100% Remote Hiring: Contract / Fulltime Overview: SRE with deep expertise in Azure cloud-native observability implementation, Datadog, and production incident management. Also, possess strong Azure cloud-native tech stack performance tuning skills to optimize system reliability, scalability, and efficiency. Required Skills and Qualifications: Strong experience with Azure cloud-native observability tools (e.g., Azure Monitor, Log Analytics, Application Insights
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Posted 6 days ago

Oracle Fusion Project Manager

NexInfo Solutions, Inc.

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Remote

Contract

Title: Oracle Fusion Project Manager Location: Remote but need to travel to client location (Milestone travel) Expenses will be paid.Oracle Fusion Project Manager is responsible for overseeing the implementation and management of Oracle Fusion applications, including modules like Financials, HCM, SCM, and others. The role involves:Project Planning & Execution: Leading end-to-end project lifecycle from initiation to go-live.Stakeholder Management: Coordinating with business users, technical teams
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Posted 13 days ago | Updated 8 hours ago

Resolve Developer

Everest Global Solutions

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Remote

Part-time

Job Title: Resolve Developer - Telco/Service Provider systems and architectures-($30/hr on C2C/W2) Location: 100%Remote Duration: 12+ Months Contract: C2C Experience: 12+ Years Job Summary: We are seeking a skilled and proactive Resolve Developer to design, build, and maintain automation workflows and integrations using Resolve s intelligent IT automation platform. The ideal candidate has experience working with ITSM tools, scripting languages, APIs, and automation frameworks to streamline IT op
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Posted 2 hours ago

Security Architect with Cloud exp

AgreeYa Solutions

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Remote

Contract

Skill Required: 7+ years of experience in a security engineering or architecture role, with a demonstrated focus on secure design reviews, threat modeling, and vulnerability management.In-depth knowledge of web application security principles, secure coding practices, and addressing common vulnerabilities (e.g., OWASP Top 10).Proficiency in designing secure architectures for on-premises and cloud environments (e.g., AWS, Azure).Strong understanding of OAuth, authentication and authorization mech
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Posted 9 days ago | Updated 5 days ago

Sr.Filenet image migration expert

TekDallas

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Remote

Contract

Job Title: Senior FileNet P8 Migration Specialist Location: NJ / NY / PA (Local candidates preferred) Experience: 15+ Years Job Summary: Seeking a FileNet expert with 15+ years of ECM experience to lead migration from legacy FileNet (IS, Panagon, CS) to IBM FileNet P8. Must have deep hands-on skills in P8 architecture (CE, PE, ICN), content migration tools, and scripting (Java/Shell). Strong background in enterprise-level content migration, system integration, and troubleshooting required. Key S
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Posted 1 day ago | Updated 3 hours ago

ServiceNow Developer

Raas Infotek LLC

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Remote or Lansing, Michigan, USA

Contract

Job Detail: ServiceNow Developer Contract: W2 Only Job Description 9-12 years of experience in ServiceNow development and administration.Experience in Service Portal development and customization.Experience with workflows in areas such as CSDM, HRSD, and PPM.Experience in Java scripting is highly desirable.Experience supporting testing, requirements, and documentation of infrastructure or cloud technology environments.Experience with Service Now Integration (REST, SOAP, APIs, Integration HUB) an
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Posted 9 hours ago

CrowdStrike Specialist-CCFA

Softnet Consulting Inc.

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Remote

Contract

CrowdStrike Specialist--CCFA Loc: remote workshould work EST timings Duration: Long term contract(24+ months) confirm Rate: $65 /hr. on c2c or w2. JOB DUTIES AND RESPONSIBILITIES: CrowdStrike Falcon Platform Job duties: Configuring and managing the CrowdStrike Falcon agent.Analyzing alerts and investigating security incidents within the .Utilizing and .Implementing and within Falcon.Configuring and managing CrowdStrike Identity protection.Identify and analyze security threats using various tool
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Posted 8 days ago | Updated 1 hour ago

Cybersecurity Engineer

DatamanUSA, LLC

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Remote or Aurora, Colorado, USA

Full-time, Part-time, Contract, Third Party

DatamanUSA has an exciting opportunity for a talented Cybersecurity Engineer to work with one of our direct clients in Aurora, CO. We love referrals! Please refer us to your friends, family and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if they get selected and perform well for our clients. Job Details: Title: Cybersecurity Engineer Duration: 12+ Months Location: Aurora, CO Required/desired skills: *) 5+ years of experience in a cybersecurity engineering
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Posted 6 days ago | Updated 4 hours ago

VP of Cyber Security Field Engineering

Request Technology, LLC

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Remote

Full-time

We are unable to sponsor for this permanent full-time role Position is bonus and RSU eligible Prestigious Enterprise Security Services Company is currently seeking a VP of Cyber Security Field Engineering. Candidate will be a front-line leader responsible for managing Solutions Architects supporting Strategic and Enterprise accounts across the US and Canada. This role combines deep technical leadership in endpoint security and ransomware resilience with proven experience building high-performanc
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Posted 29 days ago

Network Project Manager /Senior Network Architect

Prudent Technologies and Consulting

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Remote

Contract

Network Project Manager /Senior Network Architect Contract Project Planning & Execution:Define project scope, goals, and deliverables.Develop detailed project plans, schedules, and resource allocations.Manage project budgets and track costs.Coordinate internal resources and third-party vendors.Network Infrastructure Oversight:Oversee the design, implementation, and upgrades of network systems including LAN, WAN, WLAN, and firewalls.Work with network engineers to ensure technical standards and be
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Posted 3 days ago | Updated 1 day ago

CrowdStrike

Softthink Solutions, Inc.

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Remote

Contract

We are seeking an experienced CrowdStrike Endpoint Protection Engineer to support our endpoint security operations. In this role, you will be responsible for implementing, configuring, and maintaining CrowdStrike Falcon endpoint protection across our environment to strengthen our cybersecurity posture.This position is ideal for a security professional with deep technical expertise in endpoint protection and availability for a flexible engagement.Key Responsibilities:Deploy, configure, and manage
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Posted 8 days ago | Updated 6 days ago