RESPONSIBILITIES: Own the overall customer service delivery relationship, orchestrating the customer experience in our largest and most strategic accountsResponsible for service delivery of: inventory management, best practice guidance, support engagements, and customer training opportunitiesCommunicate service updates regarding support escalations, incident tracking, problem identification, root cause analyses, and issue resolutionServe as customer advocate and effective conduit into various in
Our client is searching for a Customer Success Engineer (CSE) to support a major customer account, providing post-sales technical product support, best practice guidance, and engineering support. Position is contract to perm and is 100% remote. Some limited travel may be required. In this role, the CSE will oversee the ongoing Support & Services of a designated account(s). Responsibilities: Serving as the primary customer liaison; working with cross-functional teams to meet the customer s needs
Resource 1 is seeking a Sr. Product Owner specializing in BlueYonder Supply Chain Planning and Optimization (SCPO) solutions with a focus on Demand Planning modules for a 6+ month remote contract opportunity. The selected individual will play a pivotal role in defining the product vision, strategy, and roadmap of the BlueYonder platform. Responsibilities: Establish and maintain relationships with business and technology stakeholders to drive Product strategy and prioritization decisions for our
Our client is looking to add a Disaster Recovery (DR) Cloud Engineer that will be responsible for configuring, maintaining, and monitoring client environments to ensure security and availability. The engineer works as part of the Disaster Recovery and Infrastructure teams to set up and manage solutions for clients. All of the Disaster Recovery assessments and implementations of disaster recovery. Each member of the team will support inside and outside sales in determining the appropriate disaste
To be successful in this position, your skills should include strong Linux (Red Hat Certified Preferred), Networking (Video Networking preferred) and the ability to work with technically oriented CATV customers. Responsibilities: In this work remote position, you will be serving as the primary customer liaison; working with cross-functional teams to meet the customers needs.Strong Linux and network engineering skills, working with video broadcasting applications are required.Ownership of the pro
Responsibilities: Develop use case demonstrations and proofs of concept in collaboration with sales, customers, and Impetus implementation teams.Work with and support the solutions architect to define and present Big Data and Cloud implementation architectures and project blueprints for customers and partners.Support in the technical responses to RFI/RFP.Explore new technology platforms and features to support customer/partner requirements.Maintain the highest level of technical and market knowl
