service desk Jobs in washington

1 - 20 of 140 Jobs

Service Desk AnalystJob Title - Service Desk Analyst

Apex SystemsCompany Name - Apex Systems

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Oxon Hill, Maryland, USA

Full-time

Job#: 2084562 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position: Service Desk Analyst (4 OPENINGS) Location: Oxon Hill, MD (100% ONSITE) Duration: 6 Month Contract to Hire MUST HAVE: Ability to Obtain a DHS Public Trust | Bachelor's & 2+ years OR 6+ YearsExperience with ServiceNow and/or Remedy and remote control softwareExperience installing, upgrading, and removing software Ability to work an 8-hour shift between 6am and 7:30pm, Monday

Tier 1 Service Desk Technician / Front Desk AnalystJob Title - Tier 1 Service Desk Technician / Front Desk Analyst

Evolver FederalCompany Name - Evolver Federal

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Washington, District of Columbia, USA

Full-time

Tier 1 Service Desk Technician / Front Desk Analyst Evolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either: Providing Front Desk support for walk-in customers for a government customer in Washington, DC. The Specialist will provide troubleshooting and set-up of mobile iPhone/iPad devices, some basic troubleshooting of software (Microsoft Office - Outlook, Word, Excel), and working w

Service Desk Technician SeniorJob Title - Service Desk Technician Senior

DMV IT ConsultingCompany Name - DMV IT Consulting

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Washington, District of Columbia, USA

Full-time

Hi All Please find the JD of Service Desk Technician Senior If you have experience in please connect with Role: Service Desk Technician Senior Experience: 10 Years Location: DC Duties & Responsibilities: a. Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability

Service Desk Technician AssociateJob Title - Service Desk Technician Associate

SAICCompany Name - SAIC

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Adelphi, Maryland, USA

Full-time

Job ID: 2507343 Location: ADELPHI, MD, US Date Posted: 2025-07-08 Category: Information Technology Subcategory: Technical Support Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: No Description SAIC is seeking Service Desk Technician to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT services

Service Desk ManagerJob Title - Service Desk Manager

SAICCompany Name - SAIC

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Adelphi, Maryland, USA

Full-time

Job ID: 2507414 Location: ADELPHI, MD, US Date Posted: 2025-07-09 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description SAIC is seeking a proven Service Desk Manager to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterp

Service Desk TechnicianJob Title - Service Desk Technician

SAICCompany Name - SAIC

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Adelphi, Maryland, USA

Full-time

Job ID: 2507345 Location: ADELPHI, MD, US Date Posted: 2025-07-08 Category: Information Technology Subcategory: Technical Support Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: Top Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description SAIC is seeking Service Desk Technician to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT services t

Service Desk ManagerJob Title - Service Desk Manager

Apex SystemsCompany Name - Apex Systems

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Washington, District of Columbia, USA

Full-time

Job#: 2081379 Job Description: Title: IT Service Desk Manager Location: Fully onsite in Washington DC Contract: 6 month contract to fulltime perm hire Pay: $50.00 - $60.00 / hourly (Based on experience) Salary Conversion upon perm Certification: CompTIA A+ or ITIL 4 APPLY HERE: send a resume to Skylar at ? Qualifications: Bachelor's degree in a relevant fieldMinimum of five (5) years of experience in IT support servicesBasic understanding of Microsoft Service AdminMicrosoft 365ServiceNow expe

Tier I Service Desk AnalystJob Title - Tier I Service Desk Analyst

Business Operational ConceptsCompany Name - Business Operational Concepts

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Washington, District of Columbia, USA

Full-time

Description: Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support. BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce. We o

Service Desk AnalystJob Title - Service Desk Analyst

TEKsystemsCompany Name - TEKsystems

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Remote or Maryland, USA

Full-time

Our client is seeking a detail-oriented and customer-focused professional to join our team in a help desk support role. The ideal candidate will manage and resolve an average of 25-30 customer interactions daily, serving as the primary point of contact for end-user technical issues. Key Responsibilities: Serve as a customer advocate, ensuring timely and effective resolution of issues.Apply intermediate to advanced troubleshooting skills to diagnose and resolve technical problems.Handle incoming

Tier 1 - IT Service Desk RepresentativeJob Title - Tier 1 - IT Service Desk Representative

NuAxis LLCCompany Name - NuAxis LLC

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Washington, District of Columbia, USA

Full-time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated T

Service Desk AnalystJob Title - Service Desk Analyst

TEKsystemsCompany Name - TEKsystems

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Remote or Maryland, USA

Full-time

Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working

Service Desk AnalystJob Title - Service Desk Analyst

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Maryland, USA

Full-time

Service Desk AnalystJob Title - Service Desk Analyst

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Maryland, USA

Full-time

Tier I.5 Service Desk Agent - TS/SCIJob Title - Tier I.5 Service Desk Agent - TS/SCI

Dunhill Professional SearchCompany Name - Dunhill Professional Search

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Lorton, Virginia, USA

Full-time

Position Title: Service Desk Technician Clearance Level: Active TS/SCI Travel Required: Local Only Work Location: Lorton, VA transitioning to Reston, VA (~End of Year) Position Overview: We're looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalatin

Service Desk AnalystJob Title - Service Desk Analyst

PANGIAM a BigBear.ai CompanyCompany Name - PANGIAM a BigBear.ai Company

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Columbia, Maryland, USA

Full-time

Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer satisfaction. This position supports a high visibility project for a data analytics team on-site at a customer facility. What you will do User Support Respond to incoming requests, inquiries, and technical issues from end-users through various channels (i.e. phone calls, instant messaging, Jira ticketing system)Provide clear, friendly and effe

Service Desk AnalystJob Title - Service Desk Analyst

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Maryland, USA

Full-time

Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Shift Openings: Sunday - Friday (Remote) 1) 4pm-1am 2) 8pm-5am Monday - Friday (Remote) 1)

Service Desk LeadJob Title - Service Desk Lead

DMICompany Name - DMI

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Arlington, Virginia, USA

Full-time

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at

Service Desk TechnicianJob Title - Service Desk Technician

TriosysIT Inc.Company Name - TriosysIT Inc.

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Washington, District of Columbia, USA

Contract, Third Party

Duties & Responsibilities: a. Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts

Journeyman Service Desk AdministratorJob Title - Journeyman Service Desk Administrator

GovCIOCompany Name - GovCIO

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Sterling, Virginia, USA

Full-time

Overview GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in Sterling, VA and is a fully remote position. Responsibilities Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.Provide supplemental hands-on desk-side support when required.Meet contractual Service Level Agreements (SLAs) in regard to speed to answ

Tier 2 Service Desk AnalystJob Title - Tier 2 Service Desk Analyst

GovCIOCompany Name - GovCIO

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Washington, District of Columbia, USA

Full-time

Overview GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. Responsibilities Experience in a complex Government IT environment. Ability to troubleshoot and resolve HW, SW, network, and system-related problems. Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up. Collaboration with other IT teams and vendors to resolve issues