RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
At JDA TSG, we equip Global Iconic brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve. We have an opportunity for a Microsoft Teams expert to join our team working as a Customer Engineers (CE s). A CE s time is dedicated to working with some of the largest, and most sophisticated compan
Joining Network Operations TeamSomeone who is a Network Engineer with PM background versus hands on engineering would work betterTwo main initiatives: Tooling and Disaster Recoveryo Tooling: Heavy tooling role versus hands on work Need experience with monitoring tools Will need to enhance existing tools and help with new tooling Going to be using Thousand Eyes Endpoint Agent (this technology or other competitors would be required) o Disaster Recovery preparedness: Optimization of current en
