Role: Broadcasting Specialist Location: Los Angeles, CA Project Tenure: 12 Month Contract Responsibilities Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs. Manage incident lifecycle: triage, escalate, track, and ensure full ownership until resolution. Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents. Coordinate with customers, vendors, and stakeholders; issue timely outage communications. Valid