Helpdesk Analyst Jobs

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Helpdesk Analyst - M

Next Step Systems

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Centreville, Virginia, USA

Full-time

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required.
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Posted 10 hours ago

Tier 2-3 Help Desk Analyst - M

Next Step Systems

•

Centreville, Virginia, USA

Full-time

Tier 2-3 Help Desk Analyst, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with going on-site to clients. The Help desk does not typically go on-site; however, we are looking for individuals that are interested in growth. We are hoping this candidate will have enough experience to easily transition into a Client Consultant role within 6 to 9 months of working on the Helpdesk. Thi
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Posted 11 hours ago

Help Desk Analyst

TEKsystems c/o Allegis Group

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Madison, Wisconsin, USA

Full-time

Job Title: Help Desk Analyst Location: Onsite in Madison, WI Shift: 4pm - 12:30am, Monday - Friday Primary Responsibilities: Provide customer service via phone, assisting with technical issues and troubleshooting.Log incident tickets into an IT service management system (ITSM).Use remote desktop control to assist users.Ensure strict adherence to documented policies and procedures. Required Skills and Experience: 6 months of experience in helpdesk support within an enterprise environment OR cust
Posted 20 hours ago | Updated 8 hours ago

Help Desk Analyst

Robert Half

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Remote or Madison, Wisconsin, USA

Full-time

Description We are offering a contract to hire employment opportunity for a Help Desk Analyst for our client based in Appleton, Wisconsin, this role involves providing support to end users, coordinating with the internal team, escalating technical issues, and prioritizing customer service. Responsibilities: Provide phone support to end users, focusing on Level 1 technical issues Collaborate with the internal team to ensure smooth resolution of technical concerns Escalate tickets or customer conc
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Posted 20 hours ago | Updated 8 hours ago

Help Desk Analyst I

Robert Half

•

Norwood, Massachusetts, USA

Contract

Description We are offering a short-term contract employment opportunity for a Help Desk Analyst I in Norwood, Massachusetts. This role entails managing SaaS applications, particularly focusing on provisioning, licensing, and ensuring integrations. The successful candidate will be joining our team to assist in an internal transition as we merge with a larger organization. Responsibilities: Oversee the management of SaaS applications, ensuring their effective functioning and integration. Handle t
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Posted 20 hours ago | Updated 8 hours ago

Help Desk Analyst II

Robert Half

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Glen Allen, Virginia, USA

Full-time

Description We are in need of a Help Desk Analyst II to join our team based in Glen Allen, Virginia. This role involves providing second level support to our team members across various banking systems, making it an integral part of our operations. As a Help Desk Analyst II, you will be handling a wide range of tasks from assisting with password resets to providing first level support for all banking systems. Responsibilities: Deliver quality customer service to internal clients by providing a
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Posted 20 hours ago | Updated 9 hours ago

Help Desk Analyst I

Robert Half

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Urbandale, Iowa, USA

Contract

Description We are offering a role for a Help Desk Analyst I located in URBANDALE, Iowa. This position is part of the telecom industry and provides IT support within a Microsoft-centric infrastructure. This role offers a short term contract employment opportunity where you will be responsible for managing user desktop issues, peripheral devices, and applications to ensure smooth daily operations. Responsibilities: Demonstrate strong work ethic and drive, showing reliability and dedication to del
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Posted 20 hours ago | Updated 8 hours ago

Help Desk Analyst II

Robert Half

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Itasca, Illinois, USA

Contract

Description We are in search of a Help Desk Analyst II to be part of our team in ITASCA, Illinois. The position plays a critical role in providing technical support to our team members. The ideal candidate will have extensive experience in handling Windows OS 10 Pro\11, Windows AD, DNS, DHCP, Azure, and O365 Admin. This role also requires the ability to work on MacBook\JAMF Pro, Linux OS, and Atlassian\Jira\Confluence. Responsibilities: Provide support for Windows OS 10 Pro\11, Windows AD, DNS,
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Posted 20 hours ago | Updated 8 hours ago

French Bilingual Helpdesk Analyst

Tricon Solutions

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Cranberry Township, Pennsylvania, USA

Full-time, Part-time, Contract, Third Party

Location: 400 Bertha Lamme Drive, Cranberry Township, PA - 16066 Type: 4 months contract on W2 with intention to extend Onsite/Remote: The job is currently in office on Tuesdays, Wednesdays, and Thursdays and remote work from home on Monday and Friday. We have 3 days of indoor training at the Cranberry location and then the contractor will work remote. This is subject to change at any time. Because of this, applicants would need to be able/willing to come into the Cranberry office if regulatio
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Posted 5 hours ago

Tier 2 Help Desk Analyst - 100% onsite

Integrity Consulting

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Greensboro, North Carolina, USA

Full-time

Job Description: Seeking a Tier 2 Help Desk Analyst for 100% onsite permanent position in Greensboro, NC. As the Tier 2 Help Desk Analyst, you will be expected to resolve T2 level help desk tickets and escalations from the help desk team. Expected support requests include but are not limited to; servers, workstations, copiers/printers, email flow, and vendor specific hardware and software. Responsibilities: Assists the Help Desk team to handle first level support of service requests in a profe
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Posted 1 day ago | Updated 7 hours ago

Help Desk Analyst

SNI Technology

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Centennial, Colorado, USA

Full-time

Job Description SNI is seeking an IT Technician with a valued client in West Denver. The IT Technician will handle Desktop Support tasks for the IT Department. Key Responsibilities: * The IT Technician will be responsible for the installation for all PC hardware for the end users. * The IT Technician will handle the assistance of the installation of network hardware in conjunction with the system administration. * The IT Technician will be responsible for performing routine backup tasks. * The
Posted 1 day ago | Updated 9 hours ago

Help Desk Analyst

Robert Half

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Beloit, Wisconsin, USA

Full-time

Description We are in search of a proactive Help Desk Analyst to join our team in the Application Service Provider industry, situated in Beloit, Wisconsin. The role involves providing efficient customer service, managing ticketing systems, and troubleshooting basic technical issues. This position offers a contract to hire employment opportunity. Responsibilities: Provide top-notch customer service to customers, addressing their inquiries and issues promptly and accurately. Utilize ticketing sys
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Posted 1 day ago | Updated 8 hours ago

Help Desk Analyst I

Robert Half

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Cleveland, Ohio, USA

Full-time

Description The Help Desk Support Analyst will provide Tier I and II level of support in a high volume capacity responding to over 300 calls per day among a small team. Responsibilities Provide Tier I and II level of support for usersEscalate priority support issues to senior staff and/ or corporate technology groupsCollect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.Maintain a positive working relationship with business lines and other
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Posted 1 day ago | Updated 8 hours ago

Help Desk Analyst

Randstad Digital

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Mechanicsburg, Pennsylvania, USA

Full-time

job summary: The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met. Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems. Provide excellent customer service and display technical skills with proficiency in Mic
Posted 2 days ago | Updated 2 hours ago

Help Desk Analyst I

Robert Half

•

Crystal Lake, Illinois, USA

Contract

Description We are offering a contract employment opportunity for a Help Desk Analyst I in Crystal Lake, Illinois. This position is within the telecom industry and will involve providing first-line support and administration of networks, as well as ensuring compliance with software licensing requirements. The successful candidate will be part of a small team and will be expected to handle 8-10 tickets per day, mostly through email and some by phone. Responsibilities: Provide support for microcom
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Posted 1 day ago | Updated 8 hours ago

Tier II Help Desk Analyst

SAIC

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Las Vegas, Nevada, USA

Full-time

Job ID: 2406582 Location: LAS VEGAS, NV, US Date Posted: 2024-05-09 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: DOE Q Potential for Remote Work: No Description SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Las Vegas, NV. Duties
Posted 6 days ago | Updated 9 hours ago

Help Desk Analyst

Robert Half

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Salem, New Hampshire, USA

Full-time

Description Job Title: Help Desk Analyst (Service Channel Experience) Location: Salem, NH (Onsite) Employment Type: Temporary to Permanent Job Description: We are seeking a Help Desk Analyst with expertise in utilizing Service Channel software to join our team in Salem, NH. This role offers the opportunity to become an integral part of our organization, contributing to the smooth operation of our service management system. The ideal candidate will have a strong background in help desk suppor
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Posted 4 days ago | Updated 8 hours ago

Help Desk Analyst I

Robert Half

•

Billerica, Massachusetts, USA

Full-time

Description We are searching for a skilled Help Desk Analyst I to join our team located in North Billerica, Massachusetts. This position offers a contract to hire employment opportunity. As a Help Desk Analyst, you will be responsible for triaging user issues using various software such as Office 365, Case Systems Management Software, and Bomgar (Beyond Trust) - Remote Support Software. This role is within the telecom provider industry and requires expertise in various skills including Citrix Te
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Posted 5 days ago | Updated 8 hours ago

Help Desk Analyst

Robert Half

•

Millwood, New York, USA

Contract

Description We are offering a short term contract employment opportunity for a Help Desk Analyst in the retail industry, based in MILLWOOD, New York. As a Help Desk Analyst, you will be responsible for providing technical assistance to our customers, resolving their issues and ensuring their satisfaction. You will be a key player in maintaining high-quality customer service and ensuring the smooth operation of our technical systems. Responsibilities: Utilize your understanding of IP protocol, N
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Posted 1 day ago | Updated 8 hours ago

Help Desk Analyst

Robert Half

•

Phoenix, Arizona, USA

Contract

Description We are looking for a Help Desk Analyst in the Chemicals Manufacturing industry, based in Phoenix, Arizona. This role involves providing first-line support for internal customers, ensuring user-friendly ICT support. The role also requires continuous system analysis and maintenance tasks to keep the system at peak performance. Responsibilities: Install software to facilitate user-friendly ICT support for internal customers. Provide first-line support for incidents and requests to ensur
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Posted 5 days ago | Updated 8 hours ago