customer Jobs in Chicago, IL

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Customer Success Manager

Software Guidance & Assistance

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Chicago, Illinois, USA

Contract

Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Customer Success Manager for a Contract assignment with one of our premier SaaS clients in Chicago, IL. The Manager is also open to 100% Remote! We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, the Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve
Posted 8 days ago | Updated 10 hours ago

Staff Technical Product Manager - Customer Experience

ServiceNow, Inc.

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Chicago, Illinois, USA

Full-time

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make t
Posted 27 days ago | Updated 8 hours ago

Sr. Solution Sales Executive - Customer Experience (CX)

ServiceNow, Inc.

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Remote or Chicago, Illinois, USA

Full-time

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make t
Posted 2 days ago | Updated 8 hours ago

AMS Customer Advocate

ServiceNow, Inc.

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Remote or Chicago, Illinois, USA

Full-time

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make t
Posted 20 days ago | Updated 8 hours ago

QSR (Quick Service Restaurant) CUSTOMER SUCCESS MANAGER

Entelli Consulting LLC

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Chicago, Illinois, USA

Full-time

POSITION: CUSTOMER SUCCESS MANAGER QSR (QUICK SERVICE RESTAURANT) LOCATION: CHICAGO, IL TYPE: REMOTE/HYBRID Our direct client, a successful global software platform organization for the QSR, is in need of a QSR Customer Success Manager. To be a successful, the individual will be a strategic thinker with a passion for building partnerships, driving revenue growth, and making a significant impact in the QSR industry. This includes but is not limited to the following: Identify and target potentia
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Posted 52 days ago | Updated 21 days ago

Ecommerce Customer Experience Specialist

BayOne Solutions

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Remote

Contract

Title: Ecommerce Customer Experience Specialist Location: 100 % Remote Duration: 6 months with possible extension JOB DESCRIPTION We're seeking a customer-centric, highly organized Ecommerce Customer Experience Specialist. You'll play a key role in streamlining our back-office operations, mitigating risk, creating clear and comprehensive documentation and training materials, maintaining knowledge-based content, and expertly resolving sensitive customer escalations. Experience adapting communicat
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Posted 17 days ago | Updated 16 days ago

Customer Technical Specialist I (Chicago)

Apex Systems

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Chicago, Illinois, USA

Full-time

Job#: 2001110 Job Description: HYBRID CUSTOMER TECHNICAL SPECIALIST OPENING Role: Technical Support Specialist Location: Chicago, IL 100% Remote with onsite as needed at customer request Pay Rate: Competitive based on experience All interested and qualified candidates can please contact Schuyler Moose at Apex Systems Inc. has a need for a CUSTOMER TECHNICAL SPECIALIST to become part of our client's Health Solutions Management division, which focuses on Healthcare IT solutions for our Federal, S
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Posted 60+ days ago | Updated 1 hour ago

AIML Customer Behavior Analyst

INGENworks

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Remote

Contract

AIML Customer Behavior AnalystLocation: RemoteDuration: Long Term Position Overview:We are seeking a talented and motivated AIML Customer Behavior Analyst to join our team. In this role, you will be responsible for utilizing artificial intelligence and machine learning techniques to analyze complex customer behavior patterns. By leveraging AIML algorithms, you will uncover actionable insights to drive business decisions, enhance customer experiences, and optimize marketing strategies.Key Respons
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Posted 8 hours ago

Remote Customer Service Representative

TEKsystems c/o Allegis Group

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Remote or Lawrenceville, Georgia, USA

Full-time

Working with a large client base, TEKsystems is searching for call center representatives to work remotely in the Eastern and Central Region starting soon! Highlights: Industry: Customer ServiceEmployment Type: ContractFully Remote Must be in Eastern or Central time zone! Job Duties: -Deliver the highest level of customer service experience -Answer customer calls - Reset Passwords - Assist with creating accounts - Uploading documents - Answering general questions - Engage with customers over the
Posted 9 hours ago

Remote Bilingual Customer Support Specialist (Spanish Speaking)

Apex Systems

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Remote or Kansas City, Missouri, USA

Full-time

Job#: 2029501 Job Description: High Level Technical Skills/Experience Required: Call Center/Contact Center experienceEntry level technical experience (be able to troubleshoot browser issues, user account setup, pw resets, etc.)Phone customer service experience (30+ calls per day)Must be able to speak Spanish fluently EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy,
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Posted 1 hour ago

Customer Success Project Manager

Veear

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Remote

Contract

Title: Customer Success Project Manager Duration: 06+ months contract (possible extension) Location: Remote role Job Description: Our team is a growing and dynamic organization that plays a key role in the success of our customers, our employees, and our company. Our PS Technical Services Project Managers lead customers, partners, and our teams through the implementation of complex projects using a combination of management and technical skills. They are highly organized, strong communicators, a
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Posted 1 day ago | Updated 22 hours ago

Customer Success Manager

Cosmic-I LLC DBA Northern Base

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Remote

Full-time

Client onboarding, engagement & development Onboarding new clients with our products and services including detailed scope definition, SOW, and project set-up and governance.Engaging with customers to build relationships and ensure the full potential of the deployment is achieved and client needs are metProvide business insights & education on our solutions on the benefits of our products or servicesRenewals and upsells: Working with customers to renew their contracts and identify opportunities
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Posted 1 day ago

Sr. Solution Sales Executive - Customer Experience (CX)

ServiceNow, Inc.

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Remote or Southfield, Michigan, USA

Full-time

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make t
Posted 21 hours ago | Updated 8 hours ago

Customer Analyst

V-Soft Consulting Group, Inc

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Remote

Contract

Customer Analyst Primary Location : Buffalo, New York V-Soft Consulting is currently hiring for a Customer Analyst for our premier client Buffalo, New York. Education and Experience Bachelors degree (preferably in quantitative field).Previous experience using SAS, SQL, and Tableau to turn data insights into actionable recommendations for senior management.3 years relevant experience working in marketing data analytics. Preferred Qualifications: ExcelData manipulation and analysisStatistical ana
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Posted 2 days ago | Updated 6 hours ago

Security Engineer - Threat & Fraud Protection (Online Retail and eCommerce) / Security Engineer - CIAM (customer identity access management)

QATOS LLC

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Remote

Third Party, Contract

Position: Security Engineer Threat & Fraud Protection (Online Retail and eCommerce) / Security Engineer CIAM (customer identity access management) Location: Remote Responsibilities: Leverage Microsoft Entra identity and access management suite (IAM/CIAM), Dynamics 365 Dynamic Fraud Protection, Graph APIsandother 3rd party threat intelligenceproducts to build solutions for preventing identity, account, payment, API, and Bot based threats and fraud.Research, investigate, and disrupt fraud on cust
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Posted 2 days ago

Market Research & Consumer Insights/Consumer Research and Insights/Senior Manager, Consumer Insights/Research Director, Consumer Insights/Customer/User Insights

Orpine.com

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Remote

Contract

Job Title: Consumer & Market Insights Research Location: Remote Work Duration: 7 Months+ Job Description: We are seeking research professional to join our Research Team as a Consumer & Market Insights Research Contractor.This team aspires to bring the direct voice of our customers into all that we do, every day.You ll be instrumental in helping us uplevel what we do to meet our customers needs and how to communicate with them most effectively.Your work will improve the experience for our au
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Posted 5 days ago

Adobe Customer Journey Analytics Analyst

Equal IT Solutions

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Remote

Contract, Third Party

Support the strategy and governance roadmaps for development of CJA (Customer Journey Analytics) in the Adobe Experience PlatformLead discovery sessions with journey analytical teams to design Adobe CJA data view configurations, filter and metric definitions, and dashboard requirementsCreate and maintain CJA data view configurations, and filter and metric definitionsSupport enforcement of governance related to maintaining data source quality and AEP component definitions leveraged in CJAProvide
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Posted 7 days ago | Updated 1 day ago

Remote Customer Marketing Manager

Revolution Technologies

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Remote

Contract

Title: Customer Communications Manager Start time: Monday to Friday (8-5) Location: Remote EST working time zone Duration: 12 months to start (possible conversion) Qualifications: Bachelor's degree in Marketing, Communications, or a related field (preferred).Experience in customer marketing or a similar role.Strong writing and editing skills with the ability to create engaging content for various channels.Proven experience with marketing automation platforms like Pardot.Familiarity with ON24 we
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Posted 9 days ago