ServiceNow AIOps Support Engineer
Houston, TX / Remote
Description:
We are seeking a skilled and motivated ServiceNow AIOps Support Engineer to manage and support our AIOps implementations on the ServiceNow platform. This role will focus on ensuring the smooth functioning of AIOps features, supporting event ingestion, anomaly detection, service mapping, and automated remediation within the ServiceNow IT Operations Management (ITOM) suite.
Key Responsibilities:
Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).
Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).
Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.
Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.
Collaborate with platform engineers and developers to configure and support automation workflows.
Maintain documentation, dashboards, and runbooks for operational visibility.
Support upgrades, testing, and patching of AIOps-related applications and integrations.
Partner with cross-functional teams to improve service health insights and predictive capabilities.
Required Qualifications:
8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules
Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery
Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction
Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics)
Solid understanding of ITSM processes Incident, Change, Problem Management
Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows
Strong troubleshooting and problem-solving skills
Effective communication and documentation skills
Nice to have skills: "FSM - ServiceNow
Stron Development Experience.
Lead the technical design and development of ServiceNow Filed Service Management modules "
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