ServiceNow AIOps Support Engineer - Sierra Software Solutions - Remote | Dice.com

Sierra Software Solutions

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ServiceNow AIOps Support Engineer

Remote • Posted 6 hours ago • Updated 6 hours ago

Contract W2

Remote

$60+

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Sierra Software Solutions

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Job Details

Skills

ServiceNow AIOps
ITOM
CMDB
Service Mapping
Predictive AIOps
FSM
ITSM
Splunk
Datadog
Dynatrace
AppDynamics
SolarWinds
Scripting (JavaScript
PowerShell
Python)
RCA
Anomaly Detection

Summary

Position: ServiceNow AIOps Support Engineer
End Client: Truist
Location: Houston, TX / Remote
Pay Rate: $60/hr (Standard Payment 120 Days)
Note: Please reduce opted early payment fees on top of this rate.

Job Description

We are seeking a skilled and motivated ServiceNow AIOps Support Engineer to manage and support AIOps implementations on the ServiceNow platform. The ideal candidate will focus on ensuring smooth functioning of AIOps features, event ingestion, anomaly detection, service mapping, and automated remediation within the ServiceNow ITOM suite.

Key Responsibilities

Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).
Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).
Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
Collaborate with ITSM teams to ensure proper incident and alert routing.
Perform root cause analysis (RCA) and contribute to continuous improvement of RCA and noise reduction.
Work with platform engineers and developers to configure and support automation workflows.
Maintain documentation, dashboards, and runbooks for operational visibility.
Support upgrades, testing, and patching of AIOps-related applications and integrations.
Partner with cross-functional teams to enhance service health insights and predictive capabilities.

Required Qualifications

8+ years of experience with the ServiceNow platform, particularly ITOM / AIOps modules.
Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery.
Strong understanding of AIOps concepts anomaly detection, correlation, and noise reduction.
Experience integrating ServiceNow with monitoring tools such as Splunk, Datadog, Dynatrace, SolarWinds, and AppDynamics.
Solid knowledge of ITSM processes Incident, Change, and Problem Management.
Proficiency in scripting languages (JavaScript, PowerShell, or Python) for automation and workflows.
Excellent troubleshooting, problem-solving, and communication skills.

Nice to Have Skills

Experience with FSM (Field Service Management) modules in ServiceNow.
Strong development experience on the ServiceNow platform.
Ability to lead technical design and development of ServiceNow FSM modules.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91166107
Position Id: 8808166
Posted 6 hours ago

Company Info

About Sierra Software Solutions

Innovation Right
Here

Sierra Software Solutions has emerged as the one stop solution when you want something creative and unique. The motto of introducing this reputed brand catering you the best service whether you are looking for IT Staffing, Web Development, In-House Developments and Cloud Solutions. We are at this platform feels proud to introduce you the best and expertly done service available at the best online price.

Expert Team
Wide Knowledge To Handle All Sorts Of Site
Personalized Care For Getting The Inputs From The Clients For Providing Maximum Outputs
Specialists Who Have Years Of Experience In The Field

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