DirectClient: Texas Department of Family and Protective Services(DFPS)
Solicitation Number: 2026C0008
Title: ServiceNow Developer
Location: 4900 N. Lamar Blvd, Austin, TX 78751
Duration: Until 8/31/2026 with possible extension
Last date for submission: November 7, 2025 (2.00 PM-CST)
Important Note: The working position is Hybrid - On Site and Telework. Candidates selected for this opportunity may be required to physically attend meetings in Austin, TX, with minimal notice.
DESCRIPTION OF SERVICES:
The ServiceNow developer will work on end-to-end ServiceNow implementation at DFPS.
This role is also responsible for the following:
Deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables.
ServiceNow Implementation certification
Experience with Service Now implementations span ITIL, ITSM and security/regulatory disciplines
Leverage knowledge and experience to deliver end-to-end automated solutions which include:
o User Provisioning process that integrates with internal and external systems
o Technical implementation of IT Infrastructure Library (ITIL) processes
o Workflow customization
o Ticketing
o Process automation
o Report development
o Dashboard creation
o System configurations
Experience building and coding Configuration Management Databases (CMDB)
Development experience in 5 or more end-to-end ServiceNow implementation projects
Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign sessions
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Knowledge of scripting language, including JavaScript
Experience working with remote teams
Share best practices and be consultative throughout the technical design and implementation of the project
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Required/Preferred Experience
4 Required Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent
4 Required Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
4 Required Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
3 Required Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
3 Required Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc.
3 Required Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies
4 Preferred Industry and project experience with ServiceNow
4 Preferred Technical Documentation including Technical De sign, Implementation, and Configuration Plans
3 Preferred ServiceNow System Administrator and/or and Implementation Specialist certification
3 Preferred Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
3 Preferred Technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.
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