Problem Manager - Certified ITIL, Data Dog, Cloud Watch, Financial Experience - ZL - SES - Remote | Dice.com

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Problem Manager - Certified ITIL, Data Dog, Cloud Watch, Financial Experience - ZL

Remote • Posted 3 hours ago • Updated 3 hours ago

Full Time

Remote

Depends on Experience

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SES

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Job Details

Skills

Amazon Web Services
Analytical Skill
AppDynamics
Auditing
Change Management
Communication
Continuous Improvement
Documentation
Hyland OnBase
IT Service Management
ITIL
Incident Management
Interactive Voice Response
Management
Negotiations
Problem Management
Regulatory Compliance
Root Cause Analysis
ServiceNow
Soft Skills
Splunk
Stakeholder Management
Vendor Management
Workflow

Summary

Supporting MST Time Zone

No C2C

Top 5 Technical Skills:

Experience with monitoring and observability tools (DataDog, CloudWatch, AppDynamics, Splunk) to analyze performance trends and identify recurring issues.
Familiarity with automation and workflow design within ServiceNow or equivalent ITSM platforms.
Exposure to security, compliance, and audit requirements related to incident and problem data.
Background in vendor management and coordinating external RCAs with third-party providers (e.g., AWS, Experian)

Top 3 Soft Skills:

Excellent communication, negotiation, and stakeholder management skills.
Analytical mindset with the ability to assess risk and make data-driven decisions.
Strong organizational and documentation skills.

The Certified Problem Manager plays a critical role within client's IT Service Management (ITSM) organization, driving long-term service stability and continual improvement across business-critical systems. This position is responsible for managing the Problem Management lifecycle, leading Root Cause Analyses (RCAs), and ensuring corrective and preventive actions are identified, implemented, and tracked to completion. The role collaborates closely with Incident Management, Change Management, Risk, and Service Owners to ensure operational resilience, reduce repeat incidents, and strengthenclient's technology ecosystem in alignment with ITIL best practices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112536
Position Id: 8809082
Posted 3 hours ago

Company Info

About SES

SES is in the business of helping IT organizations operate more productively by providing a full spectrum of IT Services through a client-friendly delivery model. Whether delivering consultants on a flexible staffing basis or assuming total project control, we are so confident in our delivery that we back our services with a Money-Back Guarantee.

Since our inception, SES has been providing Technology Talent and Solutions to our Clients. Our reputation as a dependable partner is built on the proven experience we’ve gained as a full-spectrum source for IT Services and the custom approach we take with each of our Clients. Whether it’s delivering complex systems on site with our clients through Collaborative InSourcing or delivering Ready-Made Project Teams through our Remote Development Site, our Clients view us as a partner because we deliver what we promise and we are committed to their success.

Headquartered in Reston, VA with offices around the US, SES has partnered with more than 100 of the Fortune 500 during our 30 year history. Our experience, flexibility, and immense talent pool allows us to serve our Clients’ needs at an enterprise level. If you value a partner who considers quality, value, and integrity as the key ingredients to a successful partnership, then let SES make your next IT initiative a success. Now there is a better way…

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Remote

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Today

Certified Problem Manager - ITIL, Financial Experience Will be supporting MST Time Zone Top 5 Technical Skills: Experience with monitoring and observability tools (DataDog, CloudWatch, AppDynamics, Splunk) to analyze performance trends and identify recurring issues. Familiarity with automation and workflow design within ServiceNow or equivalent ITSM platforms. Exposure to security, compliance, and audit requirements related to incident and problem data. Background in vendor management and coor

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Full-time

Depends on Experience

Change Manager - Certified ITIL, v3 and/or v4, Financial Experience - ZL

Remote

•

Today

Top 5 Technical Skills: 5 8 years of experience in IT Change Management or IT Service Management within a large, regulated enterprise (preferably in financial services or banking). Strong understanding of ITIL frameworks (ITIL v4 certification preferred). Proven experience managing enterprise-scale change initiatives, including cloud migrations, system upgrades, and security enhancements. Experience with ServiceNow, Jira, GitLAB or other ITSM tools. Understanding of financial services compliance

Easy Apply

Full-time

Depends on Experience

Change Manager - Certified ITIL, v3 and V4, Financial Experience

Remote

•

Today

Certified Change Manager Remote - Will be supporting MST hours or CST hours Top 5 Technical Skills: 5 8 years of experience in IT Change Management or IT Service Management within a large, regulated enterprise (preferably in financial services or banking). Strong understanding of ITIL frameworks (ITIL v4 certification preferred). Proven experience managing enterprise-scale change initiatives, including cloud migrations, system upgrades, and security enhancements. Experience with ServiceNow, Jira

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Full-time

Depends on Experience

Certified Problem Manager

Remote

•

Today

Systems Engineering Services is seeking a Certified Problem Manager based out of the Denver, CO. Top 5 Technical Skills: Experience with monitoring and observability tools (DataDog, CloudWatch, AppDynamics, Splunk) to analyze performance trends and identify recurring issues. Familiarity with automation and workflow design within ServiceNow or equivalent ITSM platforms. Exposure to security, compliance, and audit requirements related to incident and problem data. Knowledge of Clients core applica

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Full-time

Depends on Experience

Problem Manager - Certified ITIL, Data Dog, Cloud Watch, Financial Experience - ZL

SES

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About SES

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