Certified Problem Manager - ITIL, Financial Experience
Will be supporting MST Time Zone
Top 5 Technical Skills:
- Experience with monitoring and observability tools (DataDog, CloudWatch, AppDynamics, Splunk) to analyze performance trends and identify recurring issues.
- Familiarity with automation and workflow design within ServiceNow or equivalent ITSM platforms.
- Exposure to security, compliance, and audit requirements related to incident and problem data.
- Background in vendor management and coordinating external RCAs with third-party providers (e.g., AWS, Experian)
Top 3 Soft Skills:
- Excellent communication, negotiation, and stakeholder management skills.
- Analytical mindset with the ability to assess risk and make data-driven decisions.
- Strong organizational and documentation skills.
Job Description:
The Certified Problem Manager plays a critical role within Client's IT Service Management (ITSM) organization, driving long-term service stability and continual improvement across business-critical systems. This position is responsible for managing the Problem Management lifecycle, leading Root Cause Analyses (RCAs), and ensuring corrective and preventive actions are identified, implemented, and tracked to completion. The role collaborates closely with Incident Management, Change Management, Risk, and Service Owners to ensure operational resilience, reduce repeat incidents, and strengthen clients' technology ecosystem in alignment with ITIL best practices.
Benefits:
SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more.
Please contact me to discuss the details of this position further.
*Please forward resume directly to for immediate consideration - rstarinieri at sesc .com
I look forward to speaking with you soon!
Robin Starinieri
Director of Recruiting
Systems Engineering Services
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