Sr Application Support Engineer - Infinite Computer Solutions (ICS) - Alpharetta, GA, US | Dice.com

Infinite Computer Solutions (ICS)

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Sr Application Support Engineer

Alpharetta, GA, US • Posted 30+ days ago • Updated 9 hours ago

Full Time

On-site

Up to $120,000/yr

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Job Details

Skills

appops
support
aplication
operation

Summary

About your role:

As part of the Financial Institutions Group, within the Applications Operations team, the Application Support Engineer (AppOps) will join a supportive and flexible environment that encourages thinking outside of the box.Working with other members of the Technical Operations team, you will be responsible for the installation, configuration, operation, and maintenance of our Azure & Windows Servers environments. The ideal candidate will be capable of analyzing and solving complex production issues and performing root cause analysis.

This position is responsible for the technical operations of the FCRM (Financial Crime Risk Management) product suite, which supports our financial client s access to effectively perform their jobs, run their bank, make critical business decisions, update OFAC, and be alerted when wire frauds and financial crimes occur.

What you will do:

Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation
Discuss technical issues with business analysts and developers
Build and optimize SQL and Splunk queries to run large databases efficiently
Analyze network issues, understand the flows and dependencies, and discuss it with the Network engineers
Install, configure, and maintain Azure based cloud as well as Microsoft Internet Information Services (IIS) environments
Perform Root Cause Analysis
Participate in application performance testing and troubleshooting across whole software and hardware stack
Perform technical evaluation of the defects and understand the impact of changes across the application
Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
Discuss aspects of the design with architects, team leads, and business analysts to check understanding and raise concerns
Work on a rotational on-call basis

Experience you will need to have:

5+ years of experience supporting Windows based environments
5+ years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)
3+ years of experience working with cloud based architectures: Azure, AWS, TKGI
3+ years of experience using monitoring tools such as Dynatrace, Splunk, Grafana or similar
Excellent communication skills - leading meetings and troubleshooting sessions
Strong troubleshooting and problem-solving skills
Bachelor s degree in Information Technology or related fields

Experience that would be great to have:

Certified Azure Administrator AZ-104 or Azure Fundamentals
Knowledge of CI/CD (Continuous Integration/Continuous Delivery) processes
Experience with Harness or Nexus
Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk)
Experience working in the financial services or banking industry
Ability to multi-task; demonstrating flexibility to easily adapt to changing business priorities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 8772910
Posted 30+ days ago

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