Date Posted: 11/05/2025
Hiring Organization: Rose International
Position Number: 491016
Industry: Government/Staffing
Job Title: Help Desk Analyst
Job Location: Trenton, NJ, USA, 08625
Work Model: Hybrid
Work Model Details: IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thu
Shift: Hours are Tuesday- Friday- 8:30 am to 4:30 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Active Directory, Communications, Help Desk, Microsoft Office, Windows 10
Experience Desired: Experience supporting and troubleshooting various Microsoft applications (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
**C2C is not available**
Job Description
***Only qualified Help Desk Analyst candidates located at the Trenton, NJ area to be considered due to the position requiring an onsite presence***
Preferred Education:
2-year college degree or equivalent technical study
Required Skills:
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
Data entry (3 Years)
Experience using E-Mail (Outlook) (2 Years)
Experience working in a position requiring a calm demeanor when dealing with upset users (2 Years)
Must have good clear communication skills
Desired Skills:
Experience with MS Excel (1 Year)
Experience with MS Word (1 Year)
Experience with MS Visio (1 Year)
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for client business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Additional Notes:
Position will be 35-hours per week
All training will be conducted on premises at Trenton, NJ
Training on the Client procedures and system will be provided
*** Selected applicants will be required to work remotely and report on-site. Hours are Tuesday- Friday- 8:30 am to 4:30 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday)***
Start Date: 10/26/2025
Location: Trenton NJ 08625 (Hybrid)
Interview type: In Person interview Only
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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