This is 100% onsite work position based in Tallahassee, FL. Apply only if you are willing to relocate
Education: Bachelor s Degree in one of the following, or equivalent work experience: Computer Science,
Information Systems / MIS, Business Administration (IT focus), Information Technology
Required Certification: ServiceNow System Administrator Certification
Preferred Certifications:
- Certified Implementation Specialist (CIS) ServiceNow
- Project Management Professional (PMP)
- ITIL Foundation or Agile/Scrum certification
Required Experience:
- 15+ years of Experience in IT Product Development & Lifecycle Management, and experience managing product development timelines, release planning, feature delivery, and post-deployment support.
- Cross-Functional Leadership: Experience leading complex, multi-team product or technology solution delivery in high-tech or government environments.
- ServiceNow Platform Expertise: Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
- CMDB & Discovery Tool Oversight: Experience managing CMDB structure, data quality, and governance.
- Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
- Stakeholder Communication & Collaboration Strong ability to communicate complex technical information to business owners, leadership, and technical teams.
- Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps
Preferred Experience:
- Enterprise Architecture Alignment: Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
- Software Quality & Testing: Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
- Process Improvement & Continuous Delivery: Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
- Government or Large-Scale Project Exposure: Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
- Customer-Facing or Training Support: Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes
Responsibilities:
Product Development and Lifecycle Management
- Oversee ServiceNow product development from planning through implementation and post deployment support.
- Manage product development timelines, feature delivery, and release schedules.
- Translate business requirements into actionable development and delivery plans.
- Monitor and report on product performance, risks, and readiness for release.
Cross-Functional Leadership
- Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors.
- Facilitate collaboration between enterprise architecture, developers, and business owners.
- Motivate and manage team members to achieve project and product delivery objectives.
Application Governance & Oversight
- Define, implement, and monitor application governance policies for ServiceNow modules and integrations.
- Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement.
- Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards.
- Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies.
ServiceNow Platform Management
- Provide oversight for platform configuration, enhancement, and integration activities.
- Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems.
- Support prototyping, solution testing, and technical evaluations prior to production releases.
CMDB & Discovery Tool Oversight
- Manage or coordinate CMDB structure, data quality, and governance processes.
- Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
- Ensure accurate and reliable data collection for IT assets and configuration items.
Agile and Iterative Delivery
- Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles.
- Coordinate development priorities with stakeholders and adjust delivery plans as needed.
Governance, Compliance, and Standards
- Ensure compliance with government IT governance requirements, including Florida IT rules
- (60GG-1 through 5, F.A.C.).
- Align product development activities with enterprise architecture, accessibility, and security standards.
Stakeholder Communication and Collaboration
- Communicate technical and functional information clearly to business owners, leadership, and technical teams.
- Present product functionality, performance metrics, delivery progress, and risk mitigation plans.
- Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes.
Continuous Improvement and Quality Assurance
- Recommend and implement process improvements to enhance product delivery and platform performance.
- Collect and integrate feedback from users to support continuous improvement initiatives.
- Monitor quality of deliverables and ensure adherence to project standards and organizational best practices.
Documentation and Reporting
- Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes.
- Produce regular reports on project status, product readiness, and risk mitigation efforts.
- Document lessons learned and provide recommendations for future platform enhancements.
Customer-Facing and Training Support (Preferred)
- Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities.
- Serve as a liaison to ensure users understand platform functionality and adopt new features effectively.
Other Duties
- Follow all Department, ISP, and team-defined standards and procedures.
- Perform other related duties as required.
No phone calls please. Apply only via e-mail. No visa sponsorship provided at this time.
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