Job Title: SAP Cloud for Customer (C4C) Sales Consultant OR SAP C4C/Sales Cloud Functional Consultant
Location: Remote (CST Working Hours)
Duration: 12+ Months
This is a remote role, and the resource will work CST hours.
Must Have: ISU Utilities Experience.
1. Experience with C4C Sales as it relates to the Utilities Industry (IS-U)
2. Quotation & Order Processing Issues Validate document flow, pricing conditions, and replication between C4C and backend ERP/CRM systems to ensure consistency.
3. Pipeline & Territory Data Validation Check configuration, assignment rules, and data synchronization for opportunities, accounts, and territories.
4. Collaboration with Sales Team Partner with Sales users to validate reported issues, replicate scenarios, and ensure timely resolution of incidents
5. Activity & Workflow Monitoring Review activity logs, approvals, and workflow triggers to troubleshoot issues in planning, tracking, or task execution.
6. Incident Analysis & Root Cause Identification Analyze current incidents, review historical patterns, and determine the technical or functional root cause behind issues
7. Data Flow & Integration Checks Verify connectivity and data exchange between C4C, CRM, and ERP systems (middleware logs, iFlows, and web services) to ensure quotations, orders, and opportunities sync correctly
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