CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
The Technical Business Analyst plays a critical role in supporting and enhancing the South Carolina Department of Public Health's Human Resources systems, with a primary focus on the SCEIS SAP ECC platform along with other agency systems. This position bridges the gap between business needs and technical solutions by analyzing HR processes, identifying areas for improvement, and leveraging SAP functionalities to optimize workflows and data integrity.
The analyst collaborates closely with HR, IT, and Finance departments to ensure system capabilities align with organizational goals. Responsibilities include system analysis, testing, documentation, training, reporting, and project coordination. The role also supports system upgrades, ensures compliance with IT security standards, and contributes to the full software development lifecycle.
With a strong emphasis on data-driven decision-making, cross-functional collaboration, and continuous process improvement, this position is essential to maintaining the integrity, efficiency, and effectiveness of HR operations across the enterprise. Specific duties and responsibilities will include but are not limited to the following:
- System Analysis & Support
- Study and understand system capabilities related to financial and administrative systems, including how DPH utilizes the South Carolina Enterprise Information System (SCEIS) SAP ECC modules.
- Analyze HR business practices and processes to identify issues, gaps, or opportunities for improvement.
- Recommend process enhancements using SAP functionalities within SCEIS.
- Assist with system validation to ensure technical requirements are met.
- Maintain system protocols by writing and updating procedures.
- Assist with the system software life cycle process. Testing & Implementation
- Participate in system upgrades, patches, and enhancement projects.
- Conduct unit testing, integration testing, and user acceptance testing (UAT) for new features or fixes.
- Assist with production rollouts to ensure minimal disruption of services.
- Partner with functional and technical stakeholders to ensure coordinated testing and smooth implementation of updates.
- Training & Documentation
- Create and maintain documentation for system configurations, business processes, and user guides.
- Develop and maintain training materials for users at all levels.
- Conduct training sessions for HR staff and end-users on system functionalities and best practices.
- Reporting & Data Integrity
- Generate reports for audits, compliance checks, and management reviews.
- Develop, maintain, and support a variety of reports and queries using appropriate reporting tools.
- Ensure data accuracy, integrity, and security across all HR platforms throughout the employee lifecycle.
- Compare data from multiple sources to detect inefficiencies and recommend solutions to improve customer satisfaction, process efficiency, and data quality.
- Develop reporting and dashboard capabilities using Excel and Power BI.
- Process Improvement & Optimization
- Collaborate with HR teams to streamline workflows and automate manual tasks.
- Assist with gap analysis from current state to future state to ensure business and process requirements are met.
- Work with Finance Program Area System Owners and Subject Matter Experts to understand business functions, processes, and needs.
- Work with Finance and IT teams to present key information for system and process improvements.
- Project Management & Collaboration
- Prepare and manage project documentation, including project plans, schedules, work breakdown structures, scope statements, and lessons learned.
- Schedule and facilitate stakeholder meetings and maintain communication throughout the project lifecycle.
- Monitor project progress and create project status reports for Finance and Operations and the Office of Information Technology.
- Support project teams in completing tasks and implementing risk management strategies.
- Create and manage work requests in the ticketing system to support project tasks or approved solutions.
- Assist with ensuring customer and technical needs are met as projects advance.
- Promote a positive project outlook to maintain team motivation.
- Collaboration & Communication
- Work closely with HR, IT, and Finance departments to align system capabilities with business needs.
- Update and maintain SharePoint content associated with system collaboration sites.
- Adhere to Information Technology application development standards and security requirements.
- Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.
Mandatory Skill:
- 3+ years of experience with HRIS systems.
- 5+ years of experience with state HR/payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
- 5+ years of experience in creating user guides, SOPs, process diagrams, and technical documentation.
- 5+ years of experience in reporting, dashboard creation, and data visualization.
- Ability to analyze, document, and improve business and system processes using various tools and methodologies.
- Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
- REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.
Desirable Skills:
- Experience with SAP SuccessFactors
- Experience with industry standard information security practices (PII, PHI)
- Previous experience working with State or Federal Government
- Written and verbal communication skills
- Understanding of it development and implementation projects
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