Job ID: 112598Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit ;br>
Job SummaryAs an Associate IT Support Technician, you support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Job Responsibilities - Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
- Evaluate, prioritize and respond to service requests with a resolution
- Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
- Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
- Construct, install, and test customized configurations based on various platforms and operating systems
- Monitor and test PC performance and provide statistics and reports
- Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
- Maintain communications with end users to ensure systems continually meet business needs
- Under supervision, perform periodic system maintenance
- Place vendor service calls when necessary to resolve hardware or software failures
- Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
- Generate metrics, project status reports and operating status reports for management and team members
- Provide service desk and technical support to users
- Perform routine problem analysis and resolution design for systems and applications
- Support, communicate, reinforce and defend the mission, values and culture of the organization
- Maintain timely and accurate helpdesk records using the ticket management system
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Protect organization's value by preserving the confidentiality of information
Job Responsibilities Part IIQualifications - Understanding of current principles and practices of IT support and ability to work closely with users and other IT professionals to identify, analyze and resolve system problems
- Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
- Experience with consulting and/or customer service
- Strong verbal, written and interpersonal communication skills
- Ability to work independently as well as cooperatively in a team-oriented environment
- Ability to successfully interact with other IT professionals and end-users
- Strong analytic and problem-solving skills
- Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
*Some employees are eligible for limited benefits only
Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.#corp
Our Vision. To be the leading mid-tier defense technology company in the U.S.
Our Values. The Leonardo DRS culture is defined by our Core Values and Principles:
- Integrity
- Agility
- Excellence
- Customer Focus
- Community & Respect
- Innovation
We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.
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