Technical Writer & Process Improvement Analyst - RightTalents - Long Island City, NY, US | Dice.com

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Technical Writer & Process Improvement Analyst

Long Island City, NY, US • Posted 30+ days ago • Updated 3 hours ago

Contract Corp To Corp

Travel Required

On-site

$40 - $45/hr

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Job Details

Skills

Microsoft Office
microsoft excel
Maintenance
Business Process Improvement
Problem Solving
Microsoft Sharepoint
Microsoft Powerpoint
Microsoft Word
Business Process Modelling
Communication Skills
Stakeholder Management
Analytical Thinking
Attention to Detail
Workflows
Leadership
Critical Thinking
Creativity
Curiosity
Decision Making Skills
Document Management Systems
Flowcharts
Informational Graphics
Innovation
Microsoft Visio
Service Orientation
Technical Writing Skills
Visual Communications
Data Visualisation
Friendliness
Knowledge Bases
Management of Changes
Service Management
Software Documentation
Software Version Control

Summary

Title: Technical Writer & Process Improvement Analyst
Client: NYC Agency

Location: Long Island City, NY (Onsite)
Duration: 12 Months
Work Hours: 40hrs/week

Interview: Two rounds (One in-person is mandatory).

Summary of Position

The agency is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst.
This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes.
The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness.

Job Duties

Collaborate with IT teams to gather information on existing policies, processes, and systems.
Develop clear, concise, and comprehensive documentation of IT processes and policies.
Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
Design or update process diagrams using Visio or similar tools.
Maintain documentation repositories in SharePoint and ensure version control.
Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
Support change management initiatives by developing training materials or communication plans''

Qualifications and Requirements

3+ years of technical writing experience, preferably within IT or technical environments.
Strong understanding of process improvement methodologies.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio.
Comfort working with data ability to interpret, analyze, and visualize data to support decision-making.
Strong visual communication skills for creating infographics, flowcharts, or process visuals.
Excellent critical thinking, problem-solving, and analytical skills.
Strong organizational and planning capabilities with attention to detail.
Ability to think creatively and bring innovative ideas to problem-solving.
Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
Outstanding communication skills and a customer-focused mindset.

Preferred Qualifications

Experience with enterprise IT environments and service management platforms.
Familiarity with workflow mapping, documentation standards, or business process modeling tools.
Knowledge of SharePoint for document management and collaboration.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10448281
Position Id: 1627-11826-
Posted 30+ days ago

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