Title: Technical Writer & Process Improvement Analyst
Location: Long Island City, NY (100% onsite)
This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes. The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness.
Job Duties:
- Collaborate with IT teams to gather information on existing policies, processes, and systems.
- Develop clear, concise, and comprehensive documentation of IT processes and policies.
- Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
- Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
- Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
- Design or update process diagrams using Visio or similar tools.
- Maintain documentation repositories in SharePoint and ensure version control.
- Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
- Support change management initiatives by developing training materials or communication plansQualifications and
Requirements: - 3+ years of technical writing experience, preferably within IT or technical environments.
- Strong understanding of process improvement methodologies.
- Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio.
- Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making.
- Strong visual communication skills for creating infographics, flowcharts, or process visuals.
- Excellent critical thinking, problem-solving, and analytical skills.
- Strong organizational and planning capabilities with attention to detail.
- Ability to think creatively and bring innovative ideas to problem-solving.
- Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
- Outstanding communication skills and a customer-focused mindset.
Preferred Qualifications - Experience with enterprise IT environments and service management platforms.
- Familiarity with workflow mapping, documentation standards, or business process modeling tools.
- Knowledge of SharePoint for document management and collaboration.
Additional Details: - This is a fully onsite role
- Location: Long Island City, New York
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).
Never miss an opportunity! Create an alert based on the job you applied for.
