Help Desk Analyst (W2 and Citizens only) - Acumen Velocity - Conyers, GA, US | Dice.com

Acumen Velocity

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Help Desk Analyst (W2 and Citizens only)

Conyers, GA, US • Posted 13 hours ago • Updated 13 hours ago

Contract W2

On-site

$15 - $20/hr

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Job Details

Skills

Account Management
Call Center
Computer Hardware
Computer Troubleshooting
Customer Service
Customer Support
Help Desk
IOS Development
Management
Microsoft Outlook
Provisioning

Summary

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications: 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment. 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91171958
Position Id: 8807382
Posted 13 hours ago

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Conyers, Georgia

•

Today

Greeting from ABAL Technologies Inc Role: GA DDS Level 1 Help Desk Analyst Location: Conyers, GA 30013: ONSITE Mode of Interview: In-person Interview. SUMMARY: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. DESCRIPTION: Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment fo

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Contract

Depends on Experience

Helpdesk Analyst

Conyers, Georgia

•

5d ago

Job ID: GA-779877 Onsite/Local Helpdesk Analyst (Bilingual/Spanish) with Call Center (must), Apple iOS, Windows/Active Directory, ticketing, hardware/software/peripheral install/repairs experience Location: Conyers, GA (DDS IT)Duration: 8 Months*This position is located at DDS Headquarters in Conyers, Georgia**Bilingual, Spanish highly preferred**MUST have IT Help Desk Call Center exp*Skills:Vocational/Technical degree in computer applications, computer technology or a closely related area from

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Contract, Third Party

Depends on Experience

Help Desk Analyst (779877)

Conyers, Georgia

•

Today

Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We're a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start

Full-time

USD 20.00 per hour

Help Desk Analyst

Conyers, Georgia

•

Today

Job Title: Help Desk Analyst Location: Conyers, GA (Onsite Only) Interview: In-person Local Candidates Only Do NOT submit candidates previously submitted to Reqs: #762935, #765352, #774574, #776101 Must have IT Help Desk Call Center experience Preferred Qualification: Bilingual Spanish (Highly Desired). Qualification: Vocational/Technical degree in Computer Applications, Computer Technology, or related field from an accredited institution. Job Description: Oversee daily performance of comput

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Contract, Third Party

$$20/hr on W2 ( No any benefits)

Help Desk Analyst (W2 and Citizens only)

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