Help Desk Analyst - TIA Infotek Inc - Conyers, GA, US | Dice.com

TIA Infotek Inc

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Help Desk Analyst

Conyers, GA, US • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

Contract W2

Travel Required

On-site

$20 - $30/hr

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TIA Infotek Inc

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Job Details

Skills

Help Desk
Bilingual
Call Center
Spanish
Customer Service
Active Directory
Technical Support
Computer Hardware
Microsoft Windows 7
technical support.

Summary

Job Title: Help Desk Analyst

Location: 2206 East View Parkway, Conyers, GA 30013 (Onsite)

Position Summary:

We are seeking a skilled Level 1 Help Desk Analyst to provide technical support for the State Client. The ideal candidate will have hands-on experience resolving software, hardware, and network issues, while ensuring excellent customer service and timely ticket resolution.

Key Responsibilities:

Perform as a Help Desk Technician resolving issues with Outlook, MS Office, Windows 7 and 10, and Active Directory.

Monitor ticket queues, assign tickets to appropriate support staff, and escalate tickets outside SLA until resolution.

Install and perform minor repairs to hardware, software, or peripheral equipment according to specifications.

Respond to user inquiries regarding computer software or hardware operations to resolve problems.

Provide IT Help Desk support in a call center environment.

Required Qualifications:

Vocational/Technical degree in computer applications, computer technology, or a related area from an accredited college.

Minimum 2 years of experience in Help Desk or technical support.

Hands-on knowledge of Outlook, MS Office, Windows 7/10, and Active Directory.

Call Center experience providing IT support.

Preferred Qualifications:

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Bilingual   (Highly desired).
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Interview: In-person only
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 Please find below the requested details for the resume/CV submission:

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Name: 
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Phone Number: 
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Email ID:
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Present Location:
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Visa Type:
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LinkedIn Link:
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Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91142554
Position Id: 8808024
Posted 3 hours ago

Company Info

About TIA Infotek Inc

Since 2020, TIA Infotek has been at the forefront of developing high-quality mobile and web applications with the perfect combination of modern, eye-catching designs and advanced technology.

This approach enables us to create customized applications to tackle the distinctive needs of our clients.

Hence, our ultimate goal is to create top-grade mobile and web applications that contribute to the success of our clients.

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