ACD Jobs in District of Columbia

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Business Analyst - ACD/IVR, Nice CXOne

People Force Consulting Inc

•

Remote

Contract

As a Technical Business Analyst, We are seeking a detail-oriented and analytical Technical Business Analyst to support our contact center ACD/IVR builds under the Nice CXOne platform. This role involves gathering and analyzing business requirements, designing solutions, and ensuring successful implementation to enhance our customer service capabilities. Responsibilities: - Gather and document business requirements for ACD/IVR builds.Collaborate with stakeholders to understand their needs and tr
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Posted 9 days ago | Updated 1 day ago

Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform)

E-Solutions, Inc.

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California, USA

Third Party

Title: Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform) Location: Remote Duration: Contract JD: Responsibilities: - Gather and document business requirements for ACD/IVR builds. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Work closely with the engineering team to ensure accurate translation of requirements into technical solutions. Conduct data analysis to identify trends and insights that inform decisi
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Posted 9 days ago | Updated 2 days ago

Senior Application Support Analyst - Reservations Systems

Marriott International

•

Bethesda, Maryland, USA

Full-time

Job Description JOB SUMMARY The Senior Analyst acts as a support subject matter expert resolving issues reported by property users and identifying and participating in activities or projects related to the platform and support workflows. Setting the standard this individual promotes an exceptional customer experience and a continuous improvement mindset. Working with customers, service providers, and IT Support Partners to improve Categorization of issues using our ServiceNow Platform and Phon
Posted 29 days ago | Updated 7 hours ago

Associate Director, Scientific Nomenclature and Reference Data

Merck & Company Inc

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Remote or Rahway, New Jersey, USA

Full-time

Job Description The Associate Director of Scientific Nomenclature and Reference Data is responsible for assigning accurate chemical nomenclature to small molecules and biologics, as well as creating and maintaining reference data utilized across the company. The incumbent will play a pivotal role in meeting cross-divisional and regulatory requirements by their strong scientific background, excellent communications skills, and project management skills to derive high-quality reference data to me
Posted 60+ days ago | Updated 7 hours ago

Systems Administrator

Omm IT Solutions

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Washington, District of Columbia, USA

Full-time

Please Note: This is 100% On-Site position. Contract Duration: 4 Years Place of performance: 1331 F Street NW, Suite 1000, Washington, DC 20004 Work hours: 7:00 AM to 6:00 PM (Eastern) Monday through Friday excluding Federal holidays. Job Responsibilities: Maintain and monitor server operating systems, ensuring standard configurations and compliance with security settings. Apply patches, releases, and updates to server operating systems, assessing their impacts and performing necessary correcti
Posted 2 days ago | Updated 1 day ago

Help Desk Analyst

Dunhill Professional Search

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Arlington, Virginia, USA

Full-time

Help Desk Analyst Secret Clearance Required We are looking for a candidate that has a knack for clear communication, a patient demeanor, and experience in a fast-paced technical support environment to work fully remote supporting a program working with the Army. Job Description: Your daily responsibilities will include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position requires a proactive approach to problem-solving and
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Posted 11 days ago | Updated moments ago

SAP Specialist

Dunhill Professional Search

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Arlington, Virginia, USA

Full-time

SAP Specialist Must be able to obtain Security Clearance Fully Remote As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems. Your daily responsibilities will include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position requires a proactive approach to problem-solving and the abili
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Posted 9 days ago | Updated moments ago

CRM Lead with Oracle Service Cloud and integration with Genesys Cloud CX

CA-One Tech Cloud Inc.

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Remote

Contract, Third Party

Role: CRM LEAD Location : Remote Duration: Long Term Job Description : Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expe
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Posted 2 days ago | Updated 2 days ago

Onsite CRM Lead with Genesys exp

CA-One Tech Cloud Inc.

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Remote

Third Party, Contract

Onsite CRM Lead Position Remote Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives i
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Posted 3 days ago | Updated 2 days ago

Network Security Engineer

DMV IT Consulting

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Remote

Full-time

Hi Everyone, Please look into the requirement and share me relevant profiles to The contractor is responsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Analyzing and defining network systems requirements.Implement solutions.Plan and track projects and coordinate interagency
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Posted 52 days ago | Updated 9 days ago

Senior Telecom Genesys Engineer

IT Associates, Inc.

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Remote

Full-time

Sr Telecom Genesys Engineer DIRECT HIRE ROLE100% REMOTEThere are multiple roles - Java, Sr Java and Lead Java DeveloperStart Date - 2nd June ( after Background check and drug test )My client is the world s largest provider of mental health servicesJob Summary My client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and