Call center jobs

Grand Rapids, Michigan

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Today

Overview We are seeking a Call Center Analyst to support a high-volume service desk environment, delivering exceptional customer service and technical support within a fast-paced setting. This role requires strong multitasking abilities, healthcare application familiarity, and a commitment to resolving user issues efficiently. Key Responsibilities Handle a high volume of inbound support calls (75+ calls per day) while maintaining quality service and professionalismLog, track, and manage inciden

Full-time

USD 18.00 - 18.00 per hour

Support Call Center Agent

Rockville, Maryland

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. Responsibilities : Help field calls from investors, registered representatives and other industry professionals. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match con

Contract

USD 20.00 - 22.00 per hour

Tier 1 Call Center Agent

San Antonio, Texas

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Today

Description & Requirements Maximus is looking to hire a Tier 1 Call Center Agent. This position is onsite and requires an active TS/SCI clearance. Job-Specific Essential Duties and Responsibilities: - Handles inbound and outbound customer contact including but not limited to voice, emails and online chat. - Listens actively to determine customer needs and answers questions. - Demonstrates courtesy, patience and professionalism while providing information to customers. - Research knowledge artic

Full-time

USD 25.00 per hour

HR Call Center Specialist

North Charleston, South Carolina

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Today

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, o

Contract

Call Center Systems Analyst

Remote or Norfolk, Virginia

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Yesterday

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect Location: Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experien

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Full-time, Part-time, Third Party, Contract

USD 60-60

Business Analyst (Call Center Analytics)

Pompano Beach, Florida

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Yesterday

We are seeking a skilled and motivated Call Center Analyst to support operational reporting, performance analytics, and workforce insights for a call center environment. The ideal candidate will bring strong technical skills in SQL and data visualization, along with the ability to translate call center metrics into actionable operational improvements. Key Responsibilities:Build and maintain dashboards tracking KPIs such as call volume, handle time, and abandonment rateAnalyze call center data to

Easy Apply

Full-time

$70,000 - $80,000

Call Center Representative

Indianapolis, Indiana

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22d ago

Strong customer service related experience, preferably in a professional environment.Experience adhering to ethical and confidentiality requirementsExcellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.Strong analytical ability to analyze and research tax related inquiries.Prior experience in a fast-paced call center environment.Knowledge of tax regulations.

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Contract

20 - 22

Role: Call Center Systems Analyst (Genesys Cloud & Amazon Connect) -Remote

Remote

•

Yesterday

Role: Call Center Systems Analyst Genesys Cloud & Amazon ConnectLocation: RemoteVisa : s Experience: 10 years Job SummarySeeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.Required Skills & Experience5 8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrationsH

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Contract

Depends on Experience

Business Analyst (Call Center Optimization)

Remote

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Today

Job Summary:We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational efficiency.Key Responsibilities: Analyze and document current-state and future-state call cente

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Contract, Third Party

Depends on Experience

Porter Call Center Operations Analyst

Plano, Texas

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Yesterday

About Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep experti

Contract

competitive

Call Center Bilingual Sales Representative - Hybrid (English/Spanish)

Miami, Florida

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Today

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This position reports to our 600 NW 79th Ave, Miami, FL 33126 location. If selected, you must be able to report to this location. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportun

Full-time

USD 20.18 per hour

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

•

Today

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

Easy Apply

Contract

Call Center ISSO

Remote

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14d ago

ITCON Services is seeking an experienced and highly skilled Information Systems Security / Corporate Security Officer (CSO) to provide security leadership across multiple federal and corporate information systems in a fastpaced, missiondriven environment. The ideal candidate is a proactive security leader with deep knowledge of federal cybersecurity standards, enterprise risk management, cloud security, and the Risk Management Framework (RMF). This role partners closely with engineering, develop

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Full-time

$100,000 - $120,000

Verint WFM Call Center Engineer -

Sunrise, Florida

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Today

Responsibilities WFM Migration & Implementation Lead the end-to-end migration from Genesys WFM to Verint WFM Analyze existing Genesys configurations, workflows, and integrations to define migration strategy Design and execute data migration plans (historical data, forecasts, schedules, employee data) Configure and optimize Verint WFM modules including forecasting, scheduling, adherence, and reporting Develop APIs, scripts, and data transformation processes to support migration Support tes

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Contract

30 - 35

Call Center Support

Remote

•

2d ago

Call Center SupportLocation: RemoteWork Authorization: U.S CitizenClient: Federal GovernmentResponsibilitiesServe as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.Offer guidance and training to end-users on best practices and advanced features of Microsoft Office to

Easy Apply

Contract

Depends on Experience

Customer Service Representative - Call Center

Remote

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25d ago

Job Title :Customer Service Representative Location : Remote Working days : Monday to Friday Overview Overview The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essen

Easy Apply

Full-time

$12 - $17

Manager Quality & Insights - Call Center Operations

New York, New York

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6d ago

Manager, Quality & Insights - Operations Reports To: Director, Quality & Insights Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides best-in-class support, service, repair, replacement, and delivery worldwide. This role resides within Customer Solutions and supports customer-facing solutions ranging from claims processing to technical support. At Asurio

Full-time

Damage Prevention Coordinator

Remote

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Today

Job Description: Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the digsite using a software application in relation to the company's underground fiber optics network. Accountable forthe protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuringthat the dig site is clear. Working environment operates 24x7 year-round and all specialists are expected tocover the various shifts, holidays or work ove

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Contract

$20 - $25

Business Analyst for Plano TX

Plano, Texas

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Today

Business Analyst Location: Plano, TX Work Schedule: Hybrid 5 days onsite / 5 days remote (rotational) Qualifications & Skills Excellent customer service and communication skills (verbal and written)Proven ability to diffuse tense or emotional situations calmly and effectivelyStrong problem-solving skills with attention to detailExperience in a call center or customer service environment requiredMortgage servicing center experience strongly preferredAbility to navigate multiple systems and tools

Easy Apply

Full-time

Depends on Experience

Business Analsyt

Plano, Texas

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16d ago

Job Role- Business Analyst (Mortgage Exp) Location: Plano, TX Work Schedule: Hybrid 5 days onsite / 5 days remote (rotational) Position Overview This role is critical in resolving complex or escalated customer issues, ensuring a positive experience while protecting the business through professional, compliant, and empathetic communication. The ideal candidate is calm under pressure, excels in customer service, and can de-escalate sensitive situations with confidence and care. Experience within

Easy Apply

Full-time

$60,000 - $80,000

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