6 month contract to hire position for a Call Center Business Analyst / Technical Writerto support the discovery session for migration for AWS as well as assist on technical writing for design for Solution Engineering to assist the development teams on delivery.100% remoteDay to day:Documentation of for AWS Connect- Audits for legacy platform details to capture traffic studies, TFN data, Supporting Solution Engineering in discovery sessions- document outcomes, data collection, ensure designs are
6-12 month contract to hire position for an AWS Connect Architect with a Contact Center background. Background: AWS ConnectContact Center backgroundSupport of a contact center with over 10K+ seatsBackground with Call recording, dialer, reporting, UI support (helpful) (Acqueon, Calabrio)Integrations (API, RTR)MAP taggingContainment Improvement for Self serviceChatConversational IVRBotsLexDR/ResiliencyPipeline CI/CDNice to have- CRM background. Completed on-prem to cloud migration. Language- Nodej
