Contact center Jobs in San Diego, CA

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1 - 20 of 54 Jobs

Contact Center CSR

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Contact Center CSR. This is a 11+months contract opportunity with long-term potential and is located in Jefferson City, MO (Remote ). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78752 Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Location : remote, however,
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Posted 4 days ago

Senior Manager, Client Services (HC Ops, Contact Center)

PMO Partners, LLC

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Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership ta
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Posted 2 days ago

Product Owner (with Twilio/Contact Center experience) with Healthcare experience.

Reliable Software Resources

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Remote

Contract, Third Party

Position: Product Owner (with Twilio/Contact Center experience)-with Healthcare experience. Remote 6+ months Contract Qualifications: 7+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment. 2+ years of consulting industry experience, with strong relationship management, and account management experience.Strong experience with Twilio/Contact Center.Highly proficient in collaborating with project stakeholders, end-users, business partners, a
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Posted 2 days ago | Updated 1 day ago

MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.

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Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS
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Posted 37 days ago | Updated 9 days ago

Contact Center Analyst

Kforce Technology Staffing

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Remote or East Providence, Rhode Island, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We're seeking a Contact Center Analyst to join a dynamic team supporting multiple enterprise contact centers. This role is critical in managing technical incidents, escalating system issues, and ensuring timely resolution of disruptions that impact business operations. The Analyst will work closely with internal teams and external service providers to support telephony systems and cor
Posted 11 days ago | Updated 2 hours ago

Telephony & Contact Center Engineer - AWS Connect

Mavensoft Technologies, LLC

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Remote

Contract

Job Title: Telephony & Contact Center Engineer - AWS ConnectDuration: 4+ months (W2 contract)Location: Atlanta, GA (Hybrid or fully remote)Work Timing: Hybrid; up to 40 hours per week (must be available for occasional after-hours critical support)Key Skills: Amazon Connect, Calabrio One (WFM, QM, Analytics), Omnichannel Contact Center Platforms, VoIP/SIP, AWS Services (Lambda, CloudWatch, S3), API Integrations, IAM/SSO, CRM Integration, Telephony Troubleshooting, IVR & Call Routing.Job Overview
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Posted 2 hours ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 10 days ago | Updated 8 hours ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 15 days ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 15 days ago

Product Owner

Sovereign Technologies

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Remote

Contract, Third Party

Product Owner (with Twilio/Contact Center experience) to join our App Modernization Consulting business unit. The Product Owner will have complete responsibility for the day-to-day management of the engagement, including all aspects related to managing a development team, resulting in a successful delivery and a satisfied, reference-able client. The Product Owner role will focus on leading client interactions with Product Managers and business stakeholders, understanding both client business re
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Posted 2 hours ago

Salesforce Architect - W2 only

FutureTech Consultants LLC

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Remote

Contract

Salesforce Architect Assignment Length: 6+ months Work Type: Remote Position Summary: We are seeking a Senior Salesforce Architect to lead the architectural vision and strategic planning for our enterprise contact center technologies. This pivotal role will oversee contact center solutions, including Salesforce Service Cloud Voice, NICE CXone, Amazon Connect, Genesys and others. The architect will manage the business and technology capability catalogs, collaborate with stakeholders, and drive ro
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Posted 9 hours ago

CCaaS Business Analyst ( Genesys)

Visionary Innovative Technology Solutions

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Remote

Full-time

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
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Posted 11 days ago

Business Systems Anaylst - Senior

Information Technology Group

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Remote

Contract

The Business Systems Analyst will play a critical role working with the Agile team made up of Product Practitioners, Engineers, Client User Experience and Design teams, as well as business partners to drive Contact Center Modernization and deliver amazing experiences for our clients. The ideal candidate is a seasoned Business Systems Analyst with a client-centric mindset and experience with omni-channel solutions that helps us meet clients on their terms. This candidate should be able to demonst
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Posted 3 days ago

Gen AI Solutions Architect | Contract | Remote | 15 + Years Only

Anagha Techno Soft

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months 15+ Years Only Required Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration.Experience designing REST APIs that facilitate a strong developer experience or simplify systems
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Posted 8 days ago

Senior Developer Telecom & Unified Communications Integration with Twilio Flex Exp Must-Remote

Cyber Sphere LLC

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Remote

Contract

Title -Senior Developer Telecom & Unified Communications Integration with Twilio Flex Exp Must Location-Remote Duration Contract Job Description: Job Description: Note - It s not a specific project Per se. It s a hodgepodge of custom integration request from the various lines of business within the Org. Someone with Developer skills set with experience doing contact center or unified communication integrations. Telephony, Cisco, etc More Developer than Telephony Twilio flex experience is manda
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Posted 7 hours ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

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Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
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Posted 11 days ago | Updated moments ago

Gen AI Solutions Architect - Remote

ProCorp Systems Inc.

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Remote

Contract, Third Party

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months Here are some important key points for this role. Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic Al, etc.) Google Cloud Platform, AWS (native, cloud agnostic, container, etc offerings)REST APIsKafka for messaging/streaming. RDBMS and/or NoSQL databases (i.e. MongoDB)Experience with modern languages (Python), frameworks, and technologies such as Java, JavaScript, Node.jsImpending Al agent interope
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Posted 10 days ago | Updated 2 days ago

Customer Project Manager

GDH

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Remote

Third Party, Contract

Job Description: Our client is seeking a highly skilled and experienced Project Manager to lead and manage the implementation of Unified Communications (UC) and Contact Center migration projects for the Customer account within the healthcare vertical. The Customer is transitioning from competing UC and Contact Center solutions (e.g., Avaya, Genesys) to new technologies, requiring expert project management to ensure a smooth migration and adoption. This role is critical to delivering complex pr
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Posted 15 days ago | Updated 10 days ago

Genesys Developer

TECH-NET, INC

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Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 30 days ago

Service Desk Agent/ Lead (Both 2 Positions) : San Diego, CA (Onsite) : Contract

InfiCare Technologies

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San Diego, California, USA

Contract, Third Party

/ Lead (Both 2 Positions) Location: San Diego, CA- 92120 (5 Days Onsite/Week) Duration: 6+ Months Contract Job Summary: We are looking for experienced, customer-focused Contact Center Representatives to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role designed to provide responsive, empathetic, and technically informed assistance to residents and internal users. This role is ideal for individuals who are adaptabl
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Posted 16 days ago | Updated 3 hours ago